Senior Software Engineer - Site Reliability Engineering (REF29265I) - Visa Digital Developer Platform (DDP)

  • Full-time
  • Job Family Group: Technology and Operations

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Digital and Developer platform group in VISA is one team that strongly works towards next-gen payments and believes in its slogan “"It's Everywhere You Want to Be," for making payments accessible everywhere and for everyone. This group innovates technology that improves the lives of millions of people around the world for the payment ecosystem. The desired candidate will be part of this journey of our team and will be contributing to achieve the same.

Essential Functions:

  • Engage with developers, architects, PMO, product, Operations and Certification/Integration teams from the start of the SDLC phase.
  • Subject matter expertise for the assigned product verticals.
  • Investigate, troubleshoot and monitor critical Digital Products.  This will also include providing on-call support, engaging customers and business, analyze functional and technical in-depth solutions.
  • Dive deep and understand every issue occurred and own them completely for end to end closure.
  • Proactive troubleshooting & product maintenance/break-fix.
  • Technical consultancy for monitoring, incidents and problem management. Lead technical bridges and interact with both technical staff and management during the incident and change management process.
  • Reduction in operational toil.
  • Work closely with the corresponding dev teams on suggesting new features and enhancements based on live issues.
  • Develop tools and programs to achieve operational efficiency, smooth customer experience and become Technical expert.
  • Provide ideas and develop tools that will ease the day today activities of the team.
  • Provide guidance and technical expertise to junior team members.

 

Qualifications

Basic:

  • 3 or more years of work experience or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

Preferred

  • 2 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
  • Bachelor's degree in IT, Computer Science, or a related discipline.
  • 5+ years of technical support and development experience with Java, Automation, bug fixing, Production & Application support
  • Experience working with any log analysis tools and applications.
  • Strong work ethic, leadership skills, excellent judgment and good time management in prioritizing work, and the ability to work in fast paced, team oriented environment.
  • Strong technical background with full stack application knowledge with hands on experience on REST technologies.
  • Knowledge in Java or related technologies would aid in bug fixing, understanding the products supported better and also to support integration related issues.
  • Need to have an excellent systems and product architecture understanding from product components and infrastructure perspective such as network, load balancer, firewall etc.
  • Experience supporting and working on web and mobile applications and troubleshooting problems in a cross-functional environment.
  • Willingness to work on-shift and on-call as in needed with a strong technical aptitude and excellent communication skills.

 

Our Site Reliability engineers do more than just write and test code:

  • We count on your curiosity and creativity, a want to understand customer requirements and our processes, and want to come up with creative solutions.
  • While you’ll have the skill to see and understand the big picture, you’re able to stay focused on the task at hand to achieve immediate goals.
  • You’re great at systematic and accurate research wanting to uncover the smallest detail.
  • You have an  amazing work ethic that will help us all work extremely well together.
  • You have the passion to understand people and always strive harder to improve our products and services!
  • You have excellent interpersonal skills and above all, you are a team player!

 

Additional Information

Work Hours This position requires the incumbent to be available during core business hours.

Travel Requirements This position requires the incumbent to travel for work less than 10% of the time.

Mental/Physical Requirements This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

EEO Statement Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

 

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