Senior Product Manager - Product Operations

  • Full-time
  • Job Family Group: Product Development

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

Are you excited to build the next generation of payment products and services? Do you want to convert your ideas into innovative solutions? Do you want to be a part of building and delivering solutions at global scale applying local needs that delight our users? Visa is looking for highly motivated, energetic and passionate business operations lead with a passion for innovating and shaping the next generation of payment products.

You will be able to solve business problems, identify opportunities and create roadmaps for our internal and external partners that will result in payment volume and revenue growth. You bring strong analytical skills, business processes and operations rigor. You will be able to answer business process questions, solve business challenges, create sales and account strategy and desires to further their payments experience.  Use data to position, shape and capitalize on emerging customer and market needs, closely collaborate with business leaders to understand the strategic initiatives of the business work across the stakeholders to align strategic goals to actionable roadmaps, and  create client facing materials that identify opportunities, solutions and actions to drive payment volume. 

Responsibilities

  • Identify business processes that need to be established to support the product, work with the respective cross functional teams to design and establish the processes to manage the health of the product and success measures.
  • Responsible for preparation of material for internal business reviews, client facing meetings and finance reviews
  • Partner with team members in the preparation and delivery of materials, reports and analysis for client facing presentations.  Analyze data and package for client delivery creating an executable action plan tailored to our specific client’s business
  • Support the product team by utilizing data analytics in support of growing business and deepening relationships. 
  • Extensive collaboration and teamwork with key internal Visa partners including to execute sales plans and strategies.
  • Review and understand customer service, and integration processes and work with the teams to establish the support structure for country launches
  • Establish processes pertaining to Visa rules for the product, and work with rules, and legal teams to publish the rules for the product area as necessary
  • Build expertise in Playbook/Salesforce.com and be the custodian of reporting analysis and pipeline management.

Qualifications

Qualifications

BASIC Qualifications:

  • 4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree

PREFERRED Qualifications: 

  • 5 - 7 years of work experience and a Bachelor’s Degree in business management, consulting, of business operations or 3 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 1 year of experience with a PhD
  • Worked on front end user experience in ecommerce or other related creative user experience environments
  • Experience with all GTM strategy, planning and execution
  • Deep background in payments, BNPL payments, and product management with a proven record of scaling products a plus
  • Customer champion with a proven track record of developing and executing a product vision for successful products based on deep understanding of customer needs
  • Proven leadership capabilities including strong thought leadership, effective decision making, and ability to drive for results
  • Strong communication skills; ability to communicate at all levels of the organization
  • Excellent problem-solving skills with a strong focus on client success. Comfortable making decisions with limited data, structuring abstract problem statements and defining solution path for execution
  • Demonstrated thought leadership and the aptitude to think creatively and identify new ways to innovate. Demonstrated passion for driving payments innovation

Additional Information

 Work Hours

  • This position requires the incumbent to be available during core business hours

  • This role at times requires off-hours responsiveness (for example when the executive is in a different time zone)

Travel Requirements

  • This position requires the incumbent to travel for work up to 20% of the time

Physical Requirements

  • This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

 

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