Implementation Analyst

  • Full-time
  • Job Family Group: Client Support Services

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Job Scope

This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.

Responsibilities

•    Lead project management of implementations for Visa client institutions and processors in onboarding activities for DPS Mobile and other digital initiatives to ensure customer expectations are exceeded. 
•    Coordinate directly with clients to understand mobile app set up requirements and facilitate new app installations, app feature upgrades and maintenance requests without customer impact.
•    Manage routine and non-routine, moderately complex processing and change requests, as well as support client initiatives.
•    Assess operational opportunities to increase service quality or efficiency.
•    Prepare and maintain detailed project plans, status reports, and issues logs.
•    Build and enhance positive working relationships with Visa client institutions, processors and internal partners.
•    Represent client system and operational requirements to internal Visa organizations.
•    Responsible for own workflow assignments and to take the initiative to resolve problems and meet deadlines.
•    Coordinate with internal Visa resources to ensure delivery on commitments.
•    Report client project accomplishments and deliverables to management regularly.
•    Update and enhance internal support documents to assist internal and external partners. 
•    Support business enhancements and all Visa mandates when applicable.

Qualifications

•    Bachelor’s degree in Computer Science, Information Technology or equivalent work experience in a business analyst role in financial, software or information services
•    Minimum of 5 years of experience in project management or customer support in software, financial or information services.
•    Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
•    Experience either developing or implementing iOS and/or Android apps a plus.
•    Strong project management skills required.
•    PMP or other Project Management Certification is a plus.
•    Excellent time management, organization, and planning skills are essential.
•    Ability to comprehend and translate technical issues.
•    Ability to synthesize technical information and apply to business solutions.
•    Able to set priorities, influence others, and handle client expectations.
•    Demonstrated success in customer relationship management.
•    Self-starter with a demonstrated ability to work collaboratively to achieve results as part of an effective team.
•    Ability to effectively prioritize and multi-task under deadlines.
•    Strong verbal, written, presentation and interpersonal skills are required.
•    Ability to change work schedule depending on business needs.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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