As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Team Summary
Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants.  Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our clients.

The VCA team within Japan provides a comprehensive range of consulting services and solutions to our clients in Japan, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

What a Senior Consulting Manager does at Visa:
This role in Japan will be responsible for leading the delivery of consulting engagements for our financial institution clients in Japan, enabling growth and improved profitability across their payments business.

Typically, 1-3 months in duration and running in parallel, potential projects could include portfolio management diagnostics, assessments of digital product and marketing strategies, product design and launch, development of industry landscape evaluations to inform payments strategies, and optimization of client customer experience and supporting processes.

A client engagement will typically involve developing the project plan, mobilizing internal resources, interacting with the client team and internal staff, gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports, and working with clients on executing recommendations. A Senior Consulting Manager is responsible for leading an entire client engagement or significant components of that. The full range of responsibilities are detailed below:

Responsibilities

On a project-by-project basis:

• Prepare client project proposals, clarifying objectives, scope, deliverables, approach, dependencies, roles and responsibilities; draw input from client, local client relationship managers and functional teams
• Oversee project setup including contracting documentation, stakeholder engagement, interview guides and client data requirements
• Develop fact base by undertaking client interviewing, collecting and analyzing inputs such as client data, process flows, policies, competitive, industry and environmental information
• Analyze Visa and client data to conduct benchmarking, identify performance gaps and improvement opportunities
• Collaborate with data science team members to leverage advanced data analytics capabilities
• Manage execution of one or more project engagements, building client relationships, utilizing governance frameworks and mitigating / resolving complex problems that emerge
• Identify solutions and recommendations that address client objectives and result in performance improvement; leverage relevant VCA methodologies, frameworks and global best practices
• Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly; at times physically support implementation at the client site

More generally:

• Identify and surface opportunities for client projects and submit for inclusion into account plans
• Create, develop and maintain models, contribute to IP creation and standardized VCA offerings
• Continuously build knowledge, surface new insights and produce thought leadership pieces that contribute to practice development and global best practice

What you will need:

• Native level Japanese and at least business level English proficiency
• Deep experience in consulting, corporate strategy, or business management with around 10 years of commercial experience
• Experience in managing complex projects
• Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor
• Strong team orientation with a collaborative, diplomatic, and flexible style; able to work effectively in a matrixed organization
• Excellent detail orientation, ensuring the highest level of quality/rigor in reports and data analysis
• Excellent presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
• Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data
• Strong commercial acumen, with experience in working on business/value cases that prove ROI

What will also help:

• Experience in payments or retail banking industry
• Experience in customer experience design (using human centered design / design thinking)
• An understanding of statistical analysis, modeling, scoring schemes, etc.

Due to the impact of the COVID-19 Pandemic in Japan, we are currently unable to consider applicants based overseas who would require immigration sponsorship to live and work in Japan.