As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

About the team

Visa’s global Innovation Centers drive Visa’s innovation agenda, and support Visa’s clients and partners in designing and accelerating new digital solutions that advance the future of commerce. At the Visa Innovation Center in Singapore, we work with stakeholders across the company and industry, combining design thinking with research and technology, to deliver actionable and customer-centric solutions for Visa’s clients and partners.

We are looking for a Manager of Engagement & Operations who can execute successful client engagements (Tours and Discovery sessions), work with Country Managers and function leads to build a healthy pipeline of engagements, support financial processes for the team, and ensure appropriate best practices are in place for the team.

This role will suit someone who is highly energetic and proactive, enjoys working with clients, comfortable liaising with senior executives within Visa, has a hunger to constantly learn and develop, has a high level of attention to detail, and is a natural collaborator.

What a Manager, Innovation Engagement & Operations does at Visa:

Your responsibilities will include:

CLIENT ENGAGEMENTS & THOUGHT LEADERSHIP

• Execute Tours and Virtual Tours, articulating Visa’s innovation approach and its perspective on the future of commerce, industry disruptions, and FinTech trends
• Facilitate Discovery sessions (client workshops), including synthesizing insights into defensible visions, frameworks and concepts using human-centered design
• Support delivery of Thought Leadership pieces, working with Visa internal groups and SMEs and leveraging work generated by co-creations, to develop specific and reusable content

PIPELINE MANAGEMENT

• Build a healthy pipeline of engagements by working with Country Managers, Product Leads and Client Teams to identify engagements that drive new solutions, new deals, and significant AANR uplift
• Discuss and develop engagement requests with Product Leads and Client Teams to scope them, ensuring strategic fit and alignment with our criteria
• Support with project management and team resourcing allocation, ensuring appropriate resources to deliver the pipeline of engagements
• Optimise intake and engagement qualification processes

CENTER OPERATIONS

• Own our internal knowledge management system, consistently adding new information and ensuring documentation of best practices
• Support financial processes for the team, including client contractual fund deployment, team budgets and value that engagements bring
• Support brown bags and staff engagement events run by the Innovation Center
• Support development of high-quality, client-friendly materials to showcase the value, processes and scope of Innovation Engagements
• Support regional and global reporting and scorecard management, as well as post-engagement tracking of client project roll out and go-to-market plans

What you will need:

• 8 years of experience in financial services, particularly in payments and commerce
• Comfortable with being client-facing and able to demonstrate thought-leadership in payments when interacting with clients and facilitating client workshops
• Excellent attention to detail and operational/project management skills
• Strong business acumen and financial management skills
• Understanding and/or willingness to learn about and apply Human Centered Design principles to your work
• Strong interpersonal skills to communicate effectively across multiple internal and external stakeholders
• Mindset that embraces creativity, optimism, ambiguity and failing-fast
• Analytical thinker, team-oriented, collaborative, flexible, with good presentation and writing skills

Due to the COVID-19 pandemic and the evolving visa/travel restrictions in place, we are currently only able to extend offers to candidates with the right to work in Singapore. We are keeping the situation under close review and will adjust accordingly should the restrictive measures be lifted.