Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

The Technical Account Manager will be responsible for dedicated ongoing technical support of merchants leveraging Cardinal’s data-driven Authentication Solutions.

The Technical Account Manager will demonstrate a strong ability to apply analytical and troubleshooting skills to resolve technical issues. The Technical Account Manager will provide technical support for Customers, liaising with both the Customer Support & Account Management teams.

Essential Functions:

Assisting Customers with:

●        Basic and advanced transaction research

●        Questions regarding Cardinal's Solutions and the authentication landscape in general

●        Technical issues and inquiries

●        Ensure incoming support inquiries are handled in timely fashion and with highest level of Customer Service

●        Engage with Customer Support as a Customer advocate to ensure speedy resolution of customer issues

●        Assist in technical account expansion efforts (setting up new MIDs, coordinating/monitoring new traffic ramps, pilots, etc.)

●        Assist Customer Success Team with

●        Performance/Transaction Monitoring and trending

●        QBR process

●        Technical discussions/questions

●        Engage with Solution Engineering & Product Management as the customer advocate on product roadmap discussions

Additional Responsibilities:

●        Maintain Salesforce database

●        Coordinate successful kickoff and start-up of new accounts along with Customer’s Project Managers

●        Keep management informed of critical issues, strategic opportunities, and issue status

●        Prepare and present reports to requestor and management as required

●        Follow all established processes and procedures

Knowledge/Skills/Abilities:

Required:

●        Bachelor's degree in Business, Finance or Technology discipline

o   In lieu of degree, experience and/or training or equivalent combination of education and experience will be considered

●        Extensive technical support and/or relationship management experience

●        High degree of proficiency in MS Office (Word, PowerPoint, Excel)

●        Proven analytical and decision-making abilities.

●        Able to proactively identify business opportunities and persuasively influence both internal and external constituents.

●        Superior teamwork, interpersonal and communication skills.

●        Developed information seeking skills and ability to communicate for results.

●        Advanced negotiation, influencing and collaboration skills.

Preferred:

●        Payments industry knowledge, including authentication and payment brand transaction flows.

●        Prior experience with salesforce.com

●        Knowledge of Cardinal technology and implementation methods.

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.