As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

The Analyst, Strategy, Business Planning & Operations will be a member of the NA Merchant US Travel Vertical team, which is responsible for developing and executing Visa’s travel industry merchant strategy. The team drives enterprise value for Visa’s US travel clients, including partners such as United Airlines, Southwest Airlines, Marriott, Disney, Expedia, Alaska Airlines, Delta Airlines, Hyatt, Royal Caribbean Cruises, Avis, Enterprise, Amtrak etc. The Travel Vertical is responsible for account growth of US travel clients, travel industry strategic development, coordination and executive of key client strategic initiatives, market research and strategic intelligence, as well as operational management and business planning for the entire Merchant Travel Vertical team.

**The role could be located in any of our Visa offices

Reporting to the Senior Director, Travel Business Planning, Operations & Enterprise Partnership Sales, this person will work closely with key stakeholders both internal and external to the team and manage key business planning and Sales Enablement responsibilities in addition to supporting strategic initiatives and operational needs of the NA Merchant Travel Vertical team, including the following:

Essential Duties

• Coordinate Sales Enablement, business planning and performance measurement responsibilities for the NA Merchant U.S. Travel Vertical group, including:
  • Provide regular and ad hoc analytics and reporting support for travel client performance metrics, business development planning and strategic initiatives
  • Manage all sales / pipeline management reporting and MIS summaries, including executive updates, weekly / quarterly tracking and annual goal progress  
  • Serve as in-house Salesforce Playbook SME for NA Merchant Travel team, managing coordination and alignment with NA Merchant BPO team
  • Coordinate and manage queries across Visa Dashboards to plan for current and potential client initiatives
• Develop rigorous research, competitive intelligence/monitoring, and travel industry landscape analyses to support vertical strategies
  • Own travel vertical learning channels that are both internal (to include weekly newsletters and quarterly learning series) and external (client webinar series, third-party industry conferences, etc. )
• Support NA Merchant Travel vertical strategies, business development, and key initiatives; help manage the day-to-day project and team activities to meet project goals and timelines
  • Understand travel client needs and industry trends, anticipate opportunities and challenges, collect and synthesize Account Executive feedback and recommend proactive measures to support accomplishing travel vertical targets
  • Support strategic framework and execution of key client and industry initiatives that influence internal decisions, and also directly support our clients
• Support content development for presentations / conferences / executive reviews / training documents; Communicate recommendations in a clear, concise and impactful way to senior level audience
• Support NA Travel Account Executives on client-facing initiatives and opportunities, on an ad hoc basis
• Coordinate NA MS&A and cross-functional Initiatives across NA Travel Account Portfolios

Basic Qualifications

• 2 years of work experience with a Bachelor Degree or at least 1 year of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

Preferred Qualifications: 

• 5 + years of business experience, with a strong track record of business planning, operations and / or strategy / product development.
• Knowledge of payment industry products, services and technologies, eCommerce, and mobile payments technology is strongly preferred.
• Passionate about the travel sector and the how the industry is evolving with increased digitized solutions and next-gen technology
• Experience organizing and managing complex cross-enterprise projects and processes with multiple stakeholders
• Ability to translate analytics, research, client/consumer needs into actionable plans and deliverables
• Ability to work independently and in collaboration with high level of success/ achievement
• Ability to provide high quality deliverables in a fast-paced environment
• Highly motivated self-starter with a strong work ethic
• Interest in developing travel merchant relationships and face to face interaction with clients
• A willingness to challenge preconceived attitudes and behaviors and shape future thinking
• Strong organizational skills and excellent verbal and written communication skills
• Advanced proficiency in Microsoft Excel and PowerPoint; experience working with databases / MIS, Salesforce and advanced presentation software (e.g. Prezi, Keynote, etc.)

Travel Requirements:

• This position requires the incumbent to travel for work up to 15% of the time (domestic and/or international).

Physical Requirements: ​​​​​​

• This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.