Product Analyst: Risk & Authentication Products

  • Full-time
  • Job Family Group: Product Development

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

What a Product Analyst in the Risk & Authentication Product Team does at Visa:

The Product Analyst plays a key role in the retention of clients that are using Visa’s Risk & Authentication products. The analyst also provides analytical support for the operations of the broader Risk Product team by developing and maintaining tools that provide product penetration and performance reporting, financial KPI’s and product performance.

The ideal candidate is a skilled analyst with experience in payment systems and fraud operations.  The analyst will be responsible for using a wide variety of analytical techniques to optimize fraud strategy performance and improve approval rates for a portfolio of Visa’s clients.

Why this is important to Visa

  • To enable Visa’s goal of becoming a network-of-networks, it will be critical to ensure Visa plays an active role in supporting our clients in the emerging open data economy. The use of data to facilitate innovative financial services and revenues will become increasingly important to Visa’s clients and our expertise and track record as the leading payments network in the world means Visa is best placed to fulfil these requirements. The Visa risk solutions and the broader Visa product team will be at the leading edge of this transformation and will provide the vision and roadmap to make it a reality.
  • The analyst will:
  • Produce regular, detailed reporting to support client engagement sessions, conduct product demonstrations and/or optimization presentations to clearly explain the performance of current risk management strategies, and if appropriate, suggested improvements to business processes and strategy. This includes use of risk scores, authentication and authorization rules, real-time decisioning, case management, performance indicators, and issues that impact a positive consumer experience.
  • Interpret and analyze complex transaction data (e.g., authentication, authorization, tokenization data) and develop recommendations that reduce fraud and increase revenue. Develop and scale interactive dashboards that summarize data into easy-to-understand metrics and insights.
  • Proactively gather and provide actionable client feedback to regional and global product owners with the goal of refining existing solutions, early identification of potential issues and developing new solutions to meet market needs and address customer pain points
  • Monitor and troubleshoot product performance for clients, regions, networks.

Qualifications

  • Bachelor of Science in Statistics, Finance, Economics, Business, or Computer Science, Engineering or other quantitative fields.
  • 2 to 5 years in financial services or payments fraud risk business required
  • Project management and/or solution delivery experience
  • Self-starter, highly organized with a strong attention to detail and achieving results
  • Experience managing and manipulating large relational data sources – exceptional analytical skills
  • Strong interpersonal skills with the ability to interact with internal and external stakeholders
  • Outstanding communication skills – able to present complex concepts in a simplified and concise manner that is tailored to the needs and understanding of key stakeholders
  • Proficiency in data extraction and use of software such as SQL, Apache Hive, Python, Tableau, Micro strategy, MS Excel and PowerPoint as well as depth in using Visio, Tableau, and Microstrategy
  • Effective in working with cross-functional teams in a matrixed environment

Additional Information

Due to the COVID-19 pandemic and the evolving visa/travel restrictions in place, we are currently only able to extend offers to candidates with the right to work in Singapore. We are keeping the situation under close review and will adjust accordingly should the restrictive measures be lifted.

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