Sr. Partner Enablement Manager (PEM) – Technical Partners

  • Full-time
  • Job Family Group: Client Support Services

Company Description

About Visa:

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

The Sr. Partner Enablement Manager – Technical Partner role serves as the main technical and support services liaisons for CyberSource’s Strategic Technical Partners.  We are currently looking for a Sr. Partner Enablement Manager to join the CyberSource Acquiring Solutions/Partner Support team to manage a small portfolio of high value, strategic technical partner relationships.  This individual will be responsible for partnering with key partner stakeholders to build and maintain an overarching solution and relationship, including a comprehensive software integration between solutions and client support model for users of the integration. The individual will have a vital role in ensuring that our partners’ integrations are functioning optimally by providing consultation to project, business, and technical requirements against Cybersource enterprise class payment solutions into a portfolio of shared customers. The candidate will also work with our Partner Success and/or Alliances organizations in fostering long-term, sustained relationships with our valued partners by providing best-in-class client support, subject matter expertise, supplemental solution reviews, process improvement, product usage best practices, and issue support.

Responsibilities:

  • Act as primary technical point of contact for strategic value Visa/Cybersource technical partners, addressing any technical, process, and service challenges or questions that may arise.
  • Ensure that new and supplemental Cybersource partner solution integration projects are properly understood and implemented by partner resources.
  • Be the key stakeholder in providing implementation project considerations, solution architecture, business flow, and technical troubleshooting as well as general product consultation for multi-tenant merchant integrations.
  • Manage escalations against Cybersource platform and product issues with the partner until resolved.
  • Work collaboratively with the designated project teams to ensure that excellent client service delivery is offered consistently through consultation, trainings, and continual communications.
  • Advocate product enhancement requests within Cybersource/Visa cross-functional teams.
  • Guide and consult for a coordinated and consistent approach to merchant onboarding/ integration, implementation, migration, and supporting processes for Cybersource’s products and services.
  • Lead in proposing functional and process improvements to internal and external parties, coordinating multiple departments and functions in their effort to deliver Cybersource products.
  • Maintain Subject Matter Expertise level knowledge of CyberSource integrations, products, and services through supplemental training and self-managed education.
  • Travel is required (up to 20% travel)

Position MUST be based in Atlanta, GA

This position will not be able to offer any relocation assistance or immigration sponsorship.

Qualifications

Basic Qualifications:

  • 4 years of work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree

Preferred Qualifications:

  • 7-10 years of work experience with a Bachelors Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD.
  • Payment industry experience is strongly preferred, including card-not-present, card present, PCI, and payment risk mitigation methodology experiences
  • Implementation-based project management/ product management experience with cross-functional and technology-centric teams
  • Strong experience with ERP, OEM, CRM, FI, ISV systems and associated technologies
  • Strong understanding of technical concepts, networking principles, databases, programming languages (REST, Java, C/C++, etc.), and markup languages (HTML, XML).
  • Demonstrated program-level, complex, ambiguous, and/or multifaceted solution requirements and architectures.\
  • Must demonstrate strong complex problem-solving capabilities.
  • Ability to articulate complex topics to variable audiences is required.
  • Must be able to effectively strategize and prioritize against multiple high-impact initiatives.
  • Excellent interpersonal skills, including the ability to develop relationships across different levels of the organization.
  • Excellent written and verbal communication skills; detail oriented and committed to a high degree of accuracy.
  • Be a self-starter with strong organization skills and resolution management.

Additional Information

Work hours: 8 hours - Regular Office hours

Travel: Position might require occasional travel for training or team meetings -

Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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