At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

The Dev + Ops role will be responsible for  supporting critical applications and ensure the stability of the applications by performing proactive maintenance activities, performing the code deployment in Production and Client testing environment, engage in automation activities, do root cause analysis and remediation. The role requires working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures, code Debugging, patching , apply license in prod or non-prod environment and such. The role will also demand the ability to write and maintain scripts to monitor system activity including application smoke test activities during pre and post-production implementations.

Key Responsibilities

• Support Experience with setting up Alerts .
• Monitor Processing
• Ensure timely execution/delivery/availability
• Detect and Resolve Problems
• Permanently fix the problem
• Set audits and alerts to detect problem
• Facilitate maintenance activities
• Plan and execute changes as per instructions, and strictly adhere to the processes and guidelines relating to change, incident, and problem management
• Run problem bridges by collaborating with others from different functional and technical areas and escalating as needed to resolve problems in a timely manner. 
• Updates to knowledge repository
• Knowledge Transition from/to others
• Research/Analysis Work to answer questions
• Identify improvement opportunities
• Analyze code, understand business rules, and trace data, while following the process flow to investigate data-related issues
• Responsible for Data Fixes, Code Hot fixes

• Respond to and resolve issues within the timeframe of severity level agreements
• Take initiative to proactively discover and remediate potential issues
• Participate in or lead problem resolution and root-cause analysis
• Document, create and maintain operational run-books based from best practice and from knowledge/experience gained from day-to-day operations for continuous operational improvement.
• Deploy and document changes in accordance with problem and change management process
• Responsible for applying code and operation break fixes and other proactive maintenance activities to keep the services up and running.
• Responsible for evaluating the Issues reported by Visa clients and members and providing ongoing solutions
• Will be responsible for managing the service and ticket SLAs and managing the workflow to achieve the SLAs.
• Will be responsible for keeping up the availability and security of the application and handling issue bridges and triaging.
• Hands on familiarity working with Azure DevOps module and working in an Agile framework
• Guiding projects along through daily communications with the customer or project manager.
• Regularly communicating with the customer on the status of the issue resolution.
• Support the application post go-live during system setting and fix applications issues not necessarily related to code.
• Engage with and support the various business organizations to deliver projects and provide support services. Lead collaboration activities with business partners on requirements elaboration, workflow design, configuration, and business re-engineering.
• Manage and collaborate with product vendors and systems integrators on delivery of solutions. Work with delivery partners to review and finalize technical specifications, code review, version management, and implementation related activities.
• Collaborate with business partners on user acceptance testing.

Must have experiences:

• Experience with MSD 365 CRM or BPM tools like Appian or any other similar tools
• 3-5 years of total or relevant experience in application development or maintenance (e.g., software design/development/deployment/operations).
• Experience in SQL
• Experience with technical architecture
• Operations and production support experience
• Strong conceptual and analytic skills. Experience in evaluating business requirements and turning them into technical designs.
• Ability to work with teams in multiple geographical locations and time zones.
• Business knowledge in the areas of contact center operations is a plus.
• Strong verbal and written communication skills. Able to communicate effectively with a broad group of stakeholders.
• Bachelor's degree in a Computer Science or Engineering discipline.

All your information will be kept confidential according to EEO guidelines.