At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

We are seeking a Systems Analyst to join our Product Reliability Engineering Team. Responsibilities will include managing and maintaining mission critical 24*7 applications. You'll be working in a face-paced environment and will be a liaison between the Product Office and Product Development. You will also be working closely with infrastructure, security and other teams as required.

Essential Functions

• Provide application support for applications and services at Visa.
• Participate in Change, Incident and Problem management activities according to Visa guidelines.
• Monitor incident queues, troubleshoot issues and lead conference calls with other groups to mitigate impact to Visa services.
• Determine root cause of issues and document it in the appropriate system.
• Perform project management tasks for Information Technology initiatives.
• Facilitate and attend meetings for business and Information Technology initiatives.
• Write and maintain scripts and programs to achieve Information Technology objectives.
• Participate in on call rotation as assigned by manager.
• Provide 24/7 application support as needed and work with offshore teams to facilitate around the clock support for applications and services.
• Train members of the application support team.
• Lead projects for Information Technology initiatives.
• Communicate accurate and useful status reports on a timely basis.

Basic Qualifications

• 2 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
• 1 or more years of work experience with Linux and/or Windows operating system.
• 1 or more years of work experience writing scripts in BASH, PYTHON, Windows Shell or PowerShell or equivalent.

Preferred Qualification

• 1 or more years of work experience with application support for critical applications.
• 1 or more years of work experience using change, incident and problem management software such as Service Now, Remedy or equivalent.
• 1 or more years of work experience planning, deploying and reviewing changes for critical applications.
• 1 or more years of work experience troubleshooting and resolving incidents.
• 1 or more years of work experience conducting root cause analysis.
• 1 or more years of work experience leading or participating in projects for IT initiatives.
• 1 or more years of work experience facilitating meetings for IT initiatives.
• 1 or more years of work experience supporting Java applications that run in Apache Tomcat, WebSphere, Docker or similar containers.
• 1 or more years of work experience with database management systems such as relational and NoSQL/Document oriented databases.
• 1 or more years of work experience with networking concepts and protocols such as DNS, HTTP, TCP/IP, PKI, SSL, TLS, Digital Certificates, Security Scanning or equivalent.
• 1 or more years of work experience with web services such as SOAP, REST or equivalent and web service testing tools such as soapUI, Postman or equivalent.
• 1 or more years of work experience with external application monitoring tools such as Dynatrace, ThousandEyes or equivalent.
• 1 or more years of work experience with log analysis tools such as Splunk or equivalent.
• 1 or more years of work experience supporting distributed systems or microservices.
• 1 or more years of work experience supporting applications running in Kubernetes or other container based systems.
• 1 or more years of work experience with Continuous Integration Continuous Deployment (CICD) systems such as Jenkins, Ansible or equivalent.

All your information will be kept confidential according to EEO guidelines.