As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of digital commerce on any device for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

By joining one of our teams at Visa Payments Ltd, a division of Visa Inc since 2019, you’ll have an opportunity to shape the payments experience globally. Being part of Visa, the world’s leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive. 

Visa Payments Ltd Earthport is a financial technology business that provides cross-border payment processing services to banks and payments businesses across six continents through its global network. One of the fastest growing global Fintech businesses the Group also provides tailored FX and payment solutions direct to corporates through its Visa Payments Ltd FX brand.

Individuality fuels our brand and our global team – we are proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life both within and outside of the office, and whether it is taking advantage of agile work schedules or our wellness programmes, Visa Payments Ltd and Visa Inc. respects and encourages meaningful work/life balance for everyone.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

If you think you could support the Visa family by joining Visa Payments Ltd as a Senior Scrum Master, we want to hear from you. 

What’s it all about?

The Scrum Master is the recognised lead for all change delivery of technology solutions working across the core design, build and test functions. This sits within a wider pool of Technology Governance to ensure that agile practices are adopted, promoted, used and applied across the delivery of change with education and training required across the delivery teams and more broadly.

About the Team

The Scrum Master role belongs to the Technology Governance team within the overall Technology function and is responsible for ongoing delivery change fulfilled across the Solution Delivery teams. The role reports to the Head of Technology Governance and is responsible for managing the implementation of scaled agile practices and values by leading and supporting scrum teams. With technology at the heart of everything we do, this is a pivotal area and often at the forefront to realise change to gain business value from the data processed and stored.

With a keen focus on both keeping the lights on and innovating for the future, there is a constant cycle of improvement to address, seeking better and more resilient approaches. This requires disciplined and well managed teams to operate efficiently and effectively. In parallel conformance to all necessary Visa security policies and governance processes is a constant. This of course includes compliance with all data retention, management and access policies.

Collectively the pool of Scrum Masters works closely with the Solution Delivery, Solution Architecture and Product Management teams to deliver change and to meet all business and technical demands place upon Visa Payments Ltd.

Skills & Experience

The areas flagged below are the essential needs associated with the role but do not reflect an exhaustive listing of the required skills and experience to fulfil it. Any additional elements that will further enhance the ability to execute the role are most beneficial.

What we expect of you, day to day.

• Coaching the scrum team and organisation on how to use scaled agile practices and values with a preference for use of the Scale Agile Framework (SAFe).
• Facilitating scaled agile ceremonies and coaching teams on best-practises, supporting with advancement and improvement of scaled agile within the organisation.
• Guiding the scrum team on self-organisation and cross-functionality.
• Guides and coaches the scrum team on how to use agile practices and principles to deliver high quality products and services to our customers.
• Ensures teams attain a high-performance level in the practice of scrum delivery by recognising areas of strength and improvement, employing appropriate coaching and development techniques.
• Responsible for ensuring scrum is understood and the team adheres to Scrum theory, practice, and guidelines.
• Coaches the scrum team in self-organisation, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the scrum team.
• Works with the scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organisational project or product teams.
• Resolves team impediments with other scrum masters to increase the effectiveness of the application of Scrum in the organisation.
• Works with Agile coaches and other scrum masters to grow within the role.
• Contributes to the advancement and improvement of agile practices within the organisation.
• Facilitates and supports all scrum events: sprint planning, daily scrum, sprint review, and sprint retrospective.
• Acts as a leader who coaches and supports agile teams assigned to ongoing change delivery and broader  department initiatives, business and corporate initiatives.

Personal Attributes

• Maintains a close working relationship with the Technology team and senior management teams across the organisation seeking support and sharing details to respond to strategic objectives.
• Excellent communication and interpersonal skills to coach, mentor and support other members of the engineering team, sharing technical and operational knowledge in a helpful and timely fashion.
• Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers.
• Strategic thinker who looks for opportunities to create long term impact and ongoing development of the use of data and progression to meet evolving demand.
• Security is a prime responsibility at Visa with exposure and experience required to deal with industry best practices for preventing security vulnerabilities within delivered data related solutions.
• Self-starter and self-motivated, with the ability to challenge and question the status quo in an appropriate manner while addressing the broad needs of the organisation and more locally with the delivery team.
• Effective prioritisation and multi-tasking - able to prioritise quickly and effectively. Maintains a can-do attitude.
• Open to feedback, able to deal with ambiguity and work on multiple concurrent activities.
• Calm under pressure and naturally curious to solve problems, explore new techniques and technologies.
• Able to work with and manage delivery teams that are geographically dispersed and across time zones.

Thinking about careers differently...

At Visa, we are passionate to offer our employees compelling career growth opportunities. As such, even if you do not have experience of this function there could be skills or experiences, which would transfer well. For this role, the key skills required are:

• Bachelor’s degree and product or project development experience, or substantial project development experience on an agile team or an equivalent combination of education and work experience.
• Scaled Agile Scrum Master certification preferred.
• Demonstrated experience facilitating meetings at multiple levels of an organisation and an understanding of facilitation techniques.
• Intermediate working knowledge of Microsoft Office applications, including but not limited to Outlook, Word, and Excel.
• Must have led teams of technical analysts, software developers and QA test analysts.
• More than comfortable in an ambiguous matrixed organisation.
• Demonstrable experience within a scrum master role and familiarity with a payment’s processing institution.
• Knowledge of a scaled agile framework (techniques and artefacts) and understanding of software development life cycle models.
• Proven experience with scum techniques such as at refinement, story splitting, estimation, velocity and retrospection.
• Adept at refinement, story splitting, estimation, velocity, retrospection, and other scrum techniques.
• Experience coaching organisations and scrum teams in an agile framework.
• Ability to establish and maintain strong relationships and work collaboratively with and through others.
• Experience with tools such as JIRA, SharePoint, and Confluence plus knowledge of SSDLC and agile / Lean methodologies, exemplifying and promoting associated values and principles.
• Experience in a highly analytical, results-oriented environment with cross-functional interactions.
• Strong collaboration and influence skills to effectively lead cross-functional teams to drive deliverables, projects, and engagements to completion.
• Strong experience of software testing lifecycle and techniques such as unit, integration, acceptance, regression test and the use of mocks and stubs.
• Ability to break down and solve complex problems and follow solutions through to completion.
• Ability to function autonomously, exercise sound decision-making skills, and serve as an advocate for Visa's business goals and objectives.
• Planning and problem solving with Product Management and Solution Delivery teams.

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa Payments Limited is a better place to work and a better business partner to our clients.