Technical Program Manager (Infrastructure Design)

  • Austin, TX, USA
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

The Visa Technology Planning, Program, and Business Management (TPPBM) team in the Operations and Infrastructure group is looking for an experienced Technical Program Managers to lead and direct large complex end-to-end IT initiatives.  In this role you’ll lead initiatives at the heart of Visa’s growth strategy, be at the center of teams working to solve some of the most challenging growth, scale and resiliency problems, all while delivering new features, products and services to customers across the global payments and financial services marketplace.  

You’ll work across the Product, Product Development, Infrastructure Engineering technology domains (compute, storage, database, network, middleware, & operations, etc.) interacting with the some of the best and brightest engineers, architects, and product leads pushing the boundaries of what’s achievable in delivering new and innovative payment solutions to the masses.  

You’ll need a solid technical foundation of both depth and breadth to guide teams in planning, designing and delivering large-scale high volume and resilient platforms to our customers.  Your passion for excellence coupled with uncompromising standards and a positive principle-centered approach to leadership will help lift the programs you lead to new levels of performance. 

Essential Functions:   

  • End-to-end technical program management of multiple initiatives across Visa’s Technology and Product groups with alignment to strategic business objectives
  • Work closely with cross-functional groups including internal stakeholders (Product Managers, Engineers, Architects, etc.), and external customers/vendor to create program and project infrastructure design
  • Lead transformation of raw thoughts & ideas into clear technical requirements and create technical blueprints for infrastructure deployment
  • Cross-cultural and diverse teams' collaboration and partnership
  • Provision infrastructure through Cloud Orchestration and Management software as required for programs and projects services
  • Lead technical coordination of non-standard HW/SW Delivery across key Technical SMEs in various Technology Domains (Systems, Database, Middleware, Network, etc.)  
  • Responsible for managing project scope and change control, creating accurate and inclusive estimates, management of program budgets vs actual spend, and project schedules, while proactively mitigating risks that could impact milestones and deliverables
  • Drive clear, concise and actionable meetings that bring the right partners to the table and drive decision-making
  • Lead technical discussions and communicate regularly with senior leadership on technical issues, program status, and escalations
  • Provide leadership and oversight of program performance and ensure compliance with management and information security policies   
  • Use abilities to positively influence customers and stakeholders, and properly manage divergent expectations    



Basic Qualifications: 

  • 5-6+ years of work experience in Solution Architecture or Technical Program Management practices enabling infrastructure (HW/SW) design, development, and deployment. Demonstrated understanding of architecture planning and infrastructure projects for high availability and high volume service platforms with significant experience in organizations bringing to bear lean/agile methodologies 
  • Bachelor’s Degree in Computer Science, Software Engineering
  • U.S. work authorization: Visa will not sponsor in connection with this position.  

Preferred Qualifications: 

  • Masters/MIS Degree in Compute Science
  • 3+ years’ experience working with and understanding distributed environments within and across Public & Private Clouds and technology domains (compute & storage systems, middleware, database, network, demand/capacity planning, and/or application development)  
  • PMP/Solution Architecture or similar certifications 
  • Experience with Waterfall and Agile (SCRUM, XP, Lean & Kanban, etc.) methodologies  
  • Experience with IT Architecture (high-level & detail-level design, blueprinting, design patterns) and Project Management Tools (Clarity, MS Project, Rally, Jira, etc.) 
  • ITIL v3 and TOGAF Certification 
  • Naturally exude team-building, motivating, and conflict-resolving qualities 
  • Healthy obsession with over-delivering quality project results on-time and on-budget 

Additional Information

Work Hours:  

  • Incumbent must make themselves available during core business hours. 
  • Requires availability to meet with teams in the Asia Pacific and Europe time zones on a regular basis 

Travel Requirements: 

  • This position requires the incumbent to travel for work 5-10% of the time when it is safe to do so.  

Physical Requirements: 

  • This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds. 


Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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