Dean/Head of Learning – Client Services College

  • San Francisco, CA, USA
  • Employees can work remotely
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Location flexible

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

Visa University (VU) is changing the learning culture at Visa and is becoming an integral part of life at the Company where every employee and client will have access to a wealth of resources to enhance their effectiveness. We are a CEO supported start-up team within a large, global organization. We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners. We combine rigor, data, and subject matter expertise with intuition and common sense of what will be most effective for the business. We like to prototype, launch and evaluate. We are comfortable learning from our mistakes.

The Sr. Director and Dean (or Head of Learning), Client Services College will serve as the primary VU point of contact and strategic partner for the Client Services organization within Visa businesses and is responsible for overall strategic alignment and execution of learning which supports the success of Client Services. This role will serve as a trusted advisor to executive and regional leadership regarding measurable, strategic learning initiatives; this includes responsibility for building employee solutions to support key business objectives, such as new product launches, client services readiness, sales enablement, and partner success. This individual will also implement governance mechanisms to ensure communication and balanced feedback is gathered and acted upon as well as serve as first point of engagement and escalation of any learning related issues.

This role will report to the VP of Commercial Colleges, Visa University. 

Essential Functions

·Collaborate cross-functionally across business to understand, prioritize and determine strategic learning needs of the organization. Understand key business drivers and operational infrastructure.

·Develop an overall learning strategy and implementation plan for the business, aligned with business objectives and key KPIs.

·Cultivate strong and mutually respectful relationships across the organization and partner with leadership to solve complex problems and identify business improvement opportunities.

· Engage, collaborate and partner with colleagues and resources within the Visa University organization (including other College Deans, VU Productions, Enablement, and Market Learning team) as needed to successfully support and fulfill learning solution delivery, including facilitating relevant training offerings.

·Leverage existing VU platforms and tools to more efficiently obtain feedback, deliver training globally and measure learning effectiveness to drive continuous improvement.

·Use human-centered design approaches to discover, design and develop meaningful solutions to ensure the business has the capabilities to compete in the future.

·Use design expertise, business acumen, and influencing skills to architect, curate or build the most impactful learning solutions.

·Be adept at both designing learning programs as well as providing strategic direction for work done by external providers.

·Form and engage in productive partnerships with critical internal stakeholders to evangelize the work you do, get buy-in and ensure sponsorship.

·Leverage a network of external content providers/experts as appropriate to ensure high quality solutions for each business objective.

·Prioritize training needs with the business leaders and market/regional teams.

·Develop, implement, and evaluate the effectiveness of programs in partnership with the Data Analytics team. Leverage analysis of on-going programs and initiatives in enhancing future strategies and tactics.

·Build, coach and inspire virtual teams and cross-functional partners and vendors to ensure successful execution on all aspects of the learning strategy.

·Manage planning, budget and resource forecasting as required to maximize operational efficiencies.


Basic Qualifications

·12 years of work experience with a Bachelor’s Degree; 10 years of work experience with an Advanced degree (e.g. Masters/MBA); or a minimum of 5 years of work experience with a PhD

 Preferred Qualifications

·Excellent interpersonal, communication, consulting, and partnering skills at all levels including the most senior levels in the organization.

·Strong business acumen, analytical and technical competency including experience working closely with Sales, Product and Services organizations - gathering input, collaborating with leadership on aligning a learning strategy, prioritizing projects/products based on business objectives and ROI methodology. 

·Critical and strategic thinking skills, with strong focus on service excellence, efficiency, accuracy and effective project/stakeholder/relationship skills.

·15-18 years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA or PhD)

·15+ years progressive experience developing, product managing, and implementing learning solutions, preferably in a global corporate environment.

·Strong understanding of the payments industry and Client Services, VisaNet, Cybersource/ANET, MS&A and DPS preferred.

·Proven experience building, implementing, and fine-tuning learning programs in a global corporate environment

·Ability to build collaborative, trustworthy relationships across functions and geographies.

·Extensive learning curriculum design and development skills.


Additional Information

Physical Requirements:    This position will be performed in an office setting.   The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment (phones and computers), reach with hands and arms, and bend or lift up to 25 pounds

Travel Requirements:   The incumbent may be required to travel up up to 10% (post covid)

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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