Director

  • Full-time
  • Job Family Group: Technology and Operations

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

The technical leader will be responsible for:
• Provides leadership to the Corporate Intranet Application team and ensuring the team meets all service level agreements and team objectives.
• Drive improvements around customer experiences by reducing Incident response and resolution times and by communicating upfront on changes/releases and impact to availability for all supported services.
• Drive continuous improvements projects around change/release management to minimize customer impact due to changes. Do deep dive analysis around incidents and derive Root Cause Analysis that would result in driving incidents count down and reducing overall MTTX .
• Setup comprehensive Incident/Problem management practices across support teams.
• Build tools to improve operational efficiency by proactively capturing issues, increase predictability and drive automation within team to reduce manual work load.
• Establish standards for the design, architecture and scalable disaster recovery plans across multiple applications and services.
• Provide guidance to less-experienced team members. Review and evaluate incidents/releases worked by junior members to ensure we adhere to SLAs and improve overall availability of our applications.
• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.

 

Qualifications

Qualifications
• Experience in managing large enterprise applications with stringent SLA goal and 24x7 global delivery model.
• Significant experience with application support organization working in 24*7 environment, driving high availability.
• Excellent analytical and problem solving skills with a strong automation mindset.
• Strong Software Engineering background is required with a good understanding in multi-tier enterprise architecture.
• Strong Understanding of Infrastructure components like Systems, Virtual Machines, Database, Middleware, Storage etc.
• Hands-on experience with application development/application support/performance tuning in Java, AEM, and UNIX platforms
• Knowledge of monitoring tools, alert escalation, customer management etc.
• Good written and verbal communication skills. Ability to effectively communicate the logic and implementation plan to team members & managers.
• Bachelor Degree with minimum 12+ years of experience in Operations/Infrastructure/Software Development
Additional:
• Good Presentation Skills
• ITIL certification desired

 

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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