Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Digital & Developer Product Development (DDP) develops, delivers, and manages end-to-end technology products to promote the growth of digital commerce and mobilization of payments in emerging and developed markets. 

Visa Direct Technology PMO is seeking highly qualified senior program managers who are passionate about innovating, planning  and delivering truly differentiated user experiences. The person in this role will work across multiple business and technical units within Visa to drive overall project success. Comprehensive day-to-day management of multiple, cross-functional, global software development projects will be required.

The responsibilities include, but are not limited to: 

• Supporting business partners during the ideation phase
• Driving requirements elaboration with business and technology partners
• Writing detailed and executive friendly status reports
• Operate with minimal supervision
• Managing technical project scope definition and understand project priority
• Driving cross-functional planning and project execution with the technology teams
• Developing and managing detailed baseline project plans
• Driving, managing, and tracking projects through each phase of the project life cycle through to successful completion
• Delivery and Accountability of E2E project Delivery.
• Able to manage & deliver multiple projects in parallel, working with different teams.
• Managing and communicating status, issues and risks with project stakeholders.
• Manage project change requests, project priorities, and project trade-offs.
• Providing leadership to cross-functional, global project teams
• Maintaining current project documentation
• Becoming a PM-level subject matter expert in the Visa services this role supports, and the high-level technology components that support those services
• Driving team compliance with quality, security, operational resilience, and other non-functional requirements

This position will work closely with members of Product Management, UI/UX, Product Development, QA, Release Management, Implementation Management, Security, and Operations teams, as well as with all levels of management within the organization. The DDP organization leverages the Scrum delivery model. This role will include complex project management that involves integrating multiple delivery methodologies within projects (e.g., various flavors of Agile, Scrum, and Waterfall).

A strong candidate will have experience with technology project management, cross-functional team leadership, and managing through influence, as well as communications, business analysis, problem-solving, cross-team coordination, project/program management, processes, and change management. The ideal candidate is not just a facilitator or administrator, but has a drive to get things done and a "make it happen" attitude.  This candidate must have strong experience in onsite/offsite collaboration and the ability to manage communication across global time zones.

KEY SKILLS:

• Highly experienced in developing, operating and tailoring Agile and Waterfall Software Development Life Cycle (SDLC) methodologies.
• Drive sprint planning, backlog grooming, daily stand-up meetings, reviews/demos, retrospectives, and other scrum ceremonies
• Has prior experience of running scrum teams
• Has a good understanding of managing securing Visa's products and services 
• Agile release planning and solid dependency management
• Develop metrics and reports using Rally to help the team understand its health and progress and to set goals 
• Produce weekly status reports, manage risks and pro-actively partner with fellow PM's 
• Technical acumen to capture, communicate and drive issues/blockers/risks to resolution
• Managing effective Agile Ceremonies and tracking change controls
  • Strong Communication: Clear and concise verbal and written skills
  • Meeting facilitation
  • Team leadership, coaching, and conflict resolution
  • MS PowerPoint, Word, Excel, Project, Visio (Required)
  • Manage teams in a matrixed geographically disperse environment

Basic

• 15 years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred

• 15 years of work experience with a Bachelor’s Degree or 10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Experience with onsite/offsite collaboration and managing multi-year projects and/or programs.
• Bachelor's degree, or equivalent, in Computer Science, Engineering or a related discipline.
• Five (5) years specialized experience in project or program management.
• Certified Scrum Master experience is preferred
• Project Management Professional (PMP) or equivalent project management certification.  Scaled Agile Framework (SAFe®) certification, Certified Scrum Master (CSM) certification
• Familiarity with project management and reporting tools (e.g., Clarity, Rally, Tableau, Excel, Rally, JIRA Etc.); project management techniques; software development lifecycle in an e-commerce or web environment; scrum or agile experience.
• Familiarity with productivity and collaboration tools, including Sharepoint, Microsoft Teams, Wiki pages, etc.