Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Client Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting. CS includes the CaRDS function of Contract Management, Rules, Disputes and the Standards function which supports the structural foundation of the Visa Payments network.

Services, including Rules management, Dispute adjudication, Contract management and external Standards Body Management are provided to ensure the safety, security and integrity of the payment system and to support Visa clients in the development of their electronic payments business.

Specifically, the Visa Rules Management (VRM) team establishes and enforces common interoperable rules and standards for our products and services by which clients must operate their Visa programs.

This is an operational role, to provide support with respect to creating and implementing compliance solutions that meet the regulatory and strategic compliance objectives of Visa Inc. and its Clients with respect to the Visa Charter Documents, Visa Core Rules & Product and Service Rules and associated Supplemental Requirements and the various laws governing payment systems in AP and CEMEA regions.

The jobholder works independently under limited supervision. The role holder will influence others within the VRM team but mostly outside the team in other job functions with regard to the practices, policies and procedures to do with rule compliance. In addition, the role may need to coach and review the work of others team members who may need to assist on compliance matters. The role is primarily accountable for support with the compliance initiatives/tasks in the AP and CEMEA regions addressing all inquiries and all potential violations and all other aspects of the Visa Rules. The role will manage internal and external relations within the context of compliance negotiations and enforcement (non-compliance assessments) and processes escalating where appropriate to the Visa Rules Management senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.

The role will manage compliance cases/incidents and ensure that non-compliance assessments are assessed, deferrals granted when appropriate or waivers granted per the agreed upon processes to incentivise compliance. The function will interact with senior Visa Inc. staff and Local and Regional Management Committee’s as well as senior level officers of Clients to facilitate compliance with the Visa Rules.

Essential Functions

The jobholder will monitor, investigate and validate the compliance status of Clients and where necessary to pursue corrective, and negotiated action, with the Clients to bring them into compliance following the rules as appropriate.

The role is responsible and accountable for:

•      Ensuring that Clients are compliant to the rules and to monitor, investigate and validate the compliance status of Clients and where necessary to pursue corrective, and negotiated action, with the Clients to bring them into compliance following the rules as appropriate.

•      Managing internal and external relations within the context of compliance enforcement (non-compliance assessments) and processes escalating where appropriate to the Visa Rules Management senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.

•      General Client compliance with the Visa Rules covering:

• Assessment of the severity of the violation
• Case Management until resolution is achieved
• Imposing Non-Compliance Assessments
• Implementation of remediation plans and/or waivers in conjunction with Visa Rules Management Development staff
• Updates to compliance parameters/business rules, as need it
• Communication with Clients, Government Engagement, Sales, Risk and business rule owner.

•      Participating in the development and execution of activities and programs aimed at improving Client and/or internal satisfaction.

•      Assisting in the development of New and Revised Visa Rules, and Waivers as needed.

•      Assisting in maintaining the relationship with appropriate government authoritites as requires in both AP and CEMEA regions

•      Supporting the development and implementation of departmental procedures – especially with respect to AP and CEMEA

•      Establish and maintain relationships with clients and other entities as it relates to the responsibilities of the Visa Rules Management team. Participate in activities in relation to inquiries or actions plans as required

•      Provision of advice and interpretation on all regulatory matters, as documented in the Visa Rules to Clients and staff

•      Liaise with Clients and Visa Inc. Sales Account Executives / CS Account Managers to ensure Client understanding and compliance with the Visa Rules

•      Responsible for ensuring all Management Information statistics / performance criteria and trends relating to Compliance processing are collated, analysed, published and fed back to team Members to help define compliance strategy for Visa Inc. globally and regionally

•      Responsibility and accountability for the execution of the Visa Rules Management procedures, as developed and updated over time as the function progresses

•      Assist in defining the annual objectives in accordance with strategy as directed by Senior Business Leader, Visa Rules Management for AP and CEMEA

•      Management of multiple compliance actions with Business Function owners at any one time prioritizing as appropriate and provision of direction to staff in various Visa business functions

•      Assist in the definition and creation of yearly strategy and plans to support the relevant regions

To also provide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to telephone or written inquiries and / or proposed Client or Merchant activities, and as a full project team member for assigned projects as required

Basic Qualifications

• 7 - 10 years of work experience with a Bachelor’s Degree
• 3 - 5 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD)
• Fluent English speaker and writer; multi-lingual capability is a plus
• Excellent interpersonal, lobbying and communication skills (written and verbal)
• Ability to effectively work under pressure, be proactive and self-challenging when dealing with challenging compliance issues
• Knowledge of general auditing and compliance procedures and functions
• Fully computer literate in MS Word, MS Excel, MS PowerPoint, MS Outlook
• Good writing, editorial and authoring skills to convey complex topics in “Plain English”
• Excellent attention to detail in developing compliance plans
• Respond resourcefully to new priorities and challenges
• Be action orientated and be prepared to act responsibly with limited information
• Apply sound business analysis to limit the downstream impact of decisions
• Continually attain industry knowledge, practices, concepts and strategies
• Demonstrated knowledge and ability to evaluate business compliance and adherence to relevant standards and able to make sound, rationale judgements and recommendations in carrying out compliance activity

Preferred Qualifications

• 8-12 years of experience with a Bachelor’s Degree
• Strong interpersonal skills and proven abilities in negotiating with and influencing clients and staff at all levels, including strong written and verbal communications skills
• Strong analytical aptitude and demonstrated track record of working with data to develop business oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions
• Proven project management skills to co-ordinate divergent interests, commensurate with managing a multi-faceted compliance program at an international level
• Experience gathering business requirements and translating needs into successful deliverables
• Excellent research and analytical skills
• Ability to set priorities and manage expectations, and work both as part of a team and independently
• Visa experience or in-depth knowledge of the payment solutions industry is highly desired – especially Card Payments, ACH or Push Payments and the relevant network rules.
• Extensive experience with Visa, a Regulatory Body, a Card Membership Organization or other Financial Industry body. Knowledge of the Visa Rules highly desired