Business Optimisation Consultant - Insights Delivery - Visa Direct

  • London, UK
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Team Summary

The Global Business Optimization team has a simple mission: we turn massive amounts of data into actionable insights that drive business value. Our analytic consultants and data analysts work with Visa’s clients and staff to improve portfolio and product performance, program profitability and cardholder experiences around the world. By coupling in-depth analysis of portfolio behavior with Visa’s world-class products, digital offerings and marketing capabilities, we ensure our clients’ programs operate at their peak potential and that cardholders have seamless commerce experiences in both the physical and digital world. 

What a Business Optimization Consultant - Insights Delivery does at Visa:

As part of the Visa Direct Client Services organization, the Business Optimization Consultant will help to deliver this vision to our clients across the Europe region. In this role, you will use strong analytical skills, contextual business sense and a creative flair to solve real world business challenges for Visa issuing banks, acquirers and merchants.

This role derives analytic insights on client performance and helps to deliver findings from those analyses to external and internal stakeholders. Prior to completing an analysis, this role will formulate and source the necessary datasets from internal tools and platforms, rendering insights in compelling presentations and visualizations. Specific activities may include:

  • Create and present analytic deliverables to colleagues in the analytics team, other internal stakeholders with varying degrees of analytical and technical expertise as well as external Visa clients.

  • Get to an understanding of root problems, define analytical objectives and formalize data requirements for various types of analyses.

  • Combine and analyze disparate data sources and derive insights in a Big Data environment; independently perform analysis to render robust, thoughtful results.

  • Compare client performance against industry best practices with a shrewd eye toward identifying performance and/or profitability improvement opportunity.

  • Develop presentations of complex data and content for clients in an accurate, understandable, and engaging manner.

  • Proactively facilitate the overall analytic delivery strategy for the organization.

  • Manage entire authorization improvement campaign process, creating new initiatives and governance over implementation to meet regional authorization improvement goals

Why this is important to Visa

Our analytic consultants and data analysts work with Visa’s staff and clients to improve portfolio performance, program profitability and cardholder experiences. By coupling in-depth analysis of cardholder behavior with Visa’s world-class products, digital offerings and marketing capabilities, we ensure our clients’ programs operate at their peak potential and that cardholders have seamless commerce experiences in both the physical and digital world.


  • Extensive experience working in data analysis and/or insight delivery with a proven record of creating business value from data

  • High level of proficiency manipulating data from a variety of sources - Big data skills (Hadoop, Hive, Spark) and/or SQL skills required.

  • Experience visualizing data with tools like Tableau; advanced Tableau skills are highly desirable.

  • Strong verbal, written, and interpersonal skills.

  • Must be proficient in all MS Office applications with advanced Excel spreadsheet skills.

    What will also help:

  • Working knowledge of Visa transaction processing, including authorization & clearing systems

  • Knowledge of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests and proper usage, etc.) and experience with applications.

  • Experience using statistical computer languages (R, Python, etc.) to manipulate data and draw insights from large data sets.

  • Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks.

  • Ability to work effectively in a matrixed organizations.

  • Visa experience or knowledge of the payments industry is a plus.

Additional Information

Projects you will be a part of:

As part of the team, you will get opportunity to work on strategically important projects for clients and Visa.

  • Working with Product, Readiness and Sales teams to identify opportunities and leverage on internal tools and expertise and develop holistic solutions to help increase service quality, revenue and efficiency for clients

  • Understanding the new use cases and service requirements and coordinate internal resources to accomplish Visa and client objectives

  • Take part in onboarding of new Visa Direct merchant partners

    This role is responsible for solving complex problems and taking a broad perspective to identify innovative solutions.

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