Associate - New Graduate Development Program (For Fresh Graduates. English Application Required)

  • Abidjan, Côte d'Ivoire
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

The New Graduate Development Rotation Program (NGDP) is an 18-month program with three - six month rotations through Visa’s functions. The NGDP program supports Visa’s mission to build a strong entry level pipeline of talent with cross-functional knowledge and experience. Associates rotate through three functions of the business, including: Product, Business Development, and Client Services. In addition to meaningful rotations, Associates are given training & development, mentoring, networking and leadership exposure.

Rotational Assignments include:

Product:

Visa’s Product Team is responsible for all aspects of the regional product strategy, solutions development and delivery to clients of both core and digital platforms that drive revenue growth for Visa as well as clients and customers satisfaction. As a Product associate, you will be responsible for positioning Visa as the preferred choice of network partners by Issuers and the brand of choice by consumers. You will work very closely with the Country Manager, Business Development Teams, the Marketing team and the other cross-functional teams within Visa. The successful candidate will interact with all levels of Visa management and staff. This position will involve constant interaction and communication with Clients and key Visa stakeholders.

Some things you might work on during your Product rotation include:

  • Participate in Products strategy definition for both core products and digital solutions
  • Products range definition, including features, benefits and pricing
  • Products adaptation to local market needs and at Issuer level
  • Implementing of the CVP through in-house development and partnerships
  • Delivery of products to clients, including marketing materials
  • Participate in market and competitors benchmarking
  • Support in the products ideation and concepts testing, data analytics activities, products material preparation, products sales activities to clients

Business Development:

Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. The business development team drives the country strategy and its objectives by identifying, leading and executing, through analytics, data and market intelligence, on opportunities to drive business growth for Visa and its clients. The purpose of this role is to provide support to the team, assisting with client requests with the purpose to grow Visa share of business.

Some things you might work on during your Business Development rotation include:

  • Provide support to the BD team to develop and maintain the relationship between Visa and the clients
  • Process the new licenses, opening, upgrades, & downgrades of new bins.
  • Work with licensing teams to ensure completion of paperwork as well as timely submission of documentation working back from launch of the products
  • Understand and implement card design brand standards. Provide urgent support to clients in obtaining waivers on designs.
  • Master the Visa Online functionality and provide support to BD team on how to navigate through the platform.
  • Attend to client queries and issues, and provide timely and efficient solutions
  • Navigate throughout Visa across geographies to ensure a quick turnaround of client & BD requests.
  • Excel in tools like Playbook, DK tracker, EBI, OpCert, & VisaNet data to produce client reports on a monthly/ ad-hoc basis.
  • Monitor and analyze competitor strategies and contribute to developing/responding to these so that Visa’s market share within the market is enhanced
  • Manage daily tasks such as maintaining and updating clients contact lists, and upload required documents in playbook
  • Ensure clients’ compliance to service levels, integrity of service records and efficient resolution of complaints
  • Support BD team in preparation of presentations/pitches to clients
  • Support internal compliance requirements for the BD team
  • Preparation of regular analysis reports for market and for clients, focusing on portfolio performance and market share, comparison with targets by quarters.

Client Services:

Visa Client Services Team plays a key role in managing client relationships. The function is comprised of global, regional and in-market teams that provide operational support in three key areas: (1) providing Visa clients day-to-day operational and technical support, (2) running client support operations, including managing Visa Rules and industry standards, dispute processing, and issuing BINs and (3) operating global contact centers on behalf of Visa clients. The purpose of this role is to provide support to the team, assisting the team with client requests but also practice solving complex operational problems and taking a broad perspective to identify innovative solutions.

Some things you might work on during your Client Services rotation include:

  • Master the payment industry processing and operational business
  • Understand Visa Products and services range definition, including features, benefits and pricing
  • Coordinate internal resources to accomplish Visa and client objectives, and ensure processing system performance standards are met and that the client perspective is represented within the organization
  • Attend to client queries and issues, and provide timely and efficient solutions
  • Partner with assigned Account Executives to identify additional business opportunities
  • Stay current with industry and client trends and maintain a strong knowledge of Visa products and services

Qualifications

Required Qualifications:

  • Currently In a Bachelor’s or Master’s degree program ( Computer Science, all Engineering disciplines, Physics, Mathematics, Business/Commerce/Economics)
  • Graduate by summer 2021 (Fresh graduates)
  • Minimum 3.0 GPA or equivalent
  • Excellent communication, story-telling and presentation skills 

Additional Qualifications:

  • Technical majors are encouraged to apply
  • Excellent analytical abilities, intellectually curiosity and interest in finding new ways to do things
  • Outstanding verbal and written communication skills
  • Professional maturity, strong work ethic and the ability to be flexible and adaptable to changing business needs
  • Demonstrated leadership capabilities in professional, academic, or volunteer environments
  • A global mindset and ability to work in a diverse workplace.
  • Ability to work constructively in teams, highly collaborative with a great attitude working on cross-functional teams where there may not be a direct reporting line.
  • High energy level, performance oriented and passionate about customers, payment industry, and emerging technologies.

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