As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

This Director will be part of the North America Business Operations team (NA Ops), reporting to the Senior Director within the group[DA1] . As a key member of the team responsible for advancing Sales Excellence strategies, this individual contributor will drive strategy and implementation of key operational initiatives and processes that drive sales discipline and pipeline management approaches to support client-facing teams across North America. The ideal candidate has experience driving strategy and best practices, internal customer engagement, and change management initiatives centered around Customer Relationship Management (CRM) and data systems supporting sales management.  He/she will have demonstrated success in leading cross-functional teams, managing implementation of complex tools or platforms, and quickly grasping and clearly communicating complex topics to diverse audiences.  The candidate is motivated by both independent and collaborative problem solving and analytic excellence.  He/she will demonstrate individual resourcefulness and a drive to get things done with a collaborative, ‘make it happen’ approach.  

Key goals and responsibilities:

• Advance key CRM and related change management initiatives, balancing business requirements from internal clients with directives from global development teams.
• Contribute to strong, collaborative working relationships with Global and Regional Business Operations teams, and Client Marketing teams, and Regional Sales teams
• Synthesize critical sales and operational metrics, identifying key insights and opportunities for further analysis, for periodic business reviews.
• Drive user engagement and experience improvements across Sales CRM and Knowledge Management platforms and tools. Drive organizational learning from observed usage metrics and insights, implementing appropriate process improvements across sales teams.
• Advocate for North America business requirements while surfacing implications and recommended changes to user interface and reporting architecture.
• Conduct discovery around new business use cases and transform into functional requirements and training materials.
• Provide timely and accurate communications to key stakeholders; participate in and/or facilitate cross-functional briefings and trainings.
• Provide direct support to Account Executives and Sales Leadership relating to platform best practices and reporting needs.

Basic Qualifications

• 10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

 Preferred Qualifications

• 12+ years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 6+ years relevant Program or Project Management experience
• 6+ years of experience with Microsoft Dynamics or Salesforce CRM; working knowledge of reporting and CRM architecture
• Fluent in data analysis via Excel, Tableau, and/or Power BI
• Excellent problem-solving skills, highly organized, and adept at multi-tasking and adapting to evolving priorities
• Team oriented, collaborative, diplomatic, and flexible, with demonstrated capacity to function in a matrixed organization
• Excellent presentation skills, including strong oral and writing capabilities
• Demonstrate decisive but inclusive decision making in a fast-paced multi-work stream environment
• Demonstrated success in executing strategies and delivering excellent results.

Work Hours: Incumbent must make themselves available during core business hours

Travel Requirements: This position requires the incumbent to travel for work up to 5% of the time.

Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

EEO statement Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.