Common Purpose, Uncommon Opportunity

Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

This role is within the CEMEA Products CVP Team, whose purpose will be to work with the CEMEA Products Teams, Business Development and other functions to manage the loyalty products suite and grow the penetration of our Loyalty solutions across CEMEA

The Senior Manager will report to the Head of CEMEA Loyalty Solutions.  Location is flexible.

The role will work closely with the sub-regions, global teams and CEMEA counterparts across various functions to develop and deliver best in class loyalty solutions to help our clients drive better engagement with their customers. The role will also be responsible for supporting pipeline build activities and sales conversion for the sub-regions to achieve their targets and KPIs.

Specifically, this role will be involved in:

• Accelerating delivery of our Loyalty Solutions, by supporting client pipeline build activities, market assessments and development of strong go-to-market plans for new market entry and or delivery of new features and capabilities in existing markets.
• Working with a combination of internal tech teams and external third party partnerships to build out a product roadmap and prioritize enhancement features and new solution / platform development.  Drive synergies with complementary capabilities in other Value-add services areas
• Project management of key implementations and feature deliveries including coordination across various internal teams including but not limited to client services, business operations, product, external vendors and client teams
• Streamlining product operations and processes to remove friction in implementation and ongoing solutions maintenance.  Delivering robust product documentation for client onboarding, implementation and program management activities 
• Vendor management including contracts, work statements, SLAs management
• Pricing model development for new features and existing platforms 
• Support sales and commercialization activities through development of sales materials, case studies and supporting technical sales discussions
• Supporting KPI tracking and reporting and aligning with scorecard tracking across the sub-regions and global.

• 10 to 12+ years’ experience in financial/fintech/loyalty
• Product management and product development experience using Agile Methodologies
• The ability to work smoothly with the functions is critical
• Digitally curious, follows industry trends and can utilize this exposure to provide compelling supporting information to Visa’s product, customer experience and digital recommendations
• Solid interpersonal skills, strong demonstrated collaborator with the ability to effectively work cross-organizationally
• Ability to drive decisions and operate in ambiguity
• Ability to resolve conflicting situations
• Excellent communication skills
• Self-directed and motivated
• Skilled in managing complex issues and work under pressure.
• Proficient in Excel, PowerPoint and Presentation skills
• Development and preparation of executive level briefs
• Solid interpersonal skills, experience in working in cross functional teams