As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

This position can be filled in Visa offices located in Atlanta, Austin or Miami.

Client Services works with issuers, acquirers, processors, and merchants worldwide to develop and deliver the support model for Visa. This includes day-to-day operations and product support, back office support and customer performance reporting. Client Services includes the CaRDS function of Contract Management, Rules, Disputes and the Standards function which supports the structural foundation of the Visa Payments network. 

Services, including Rules management, Dispute adjudication, Contract management and external Standards Body Management are provided to ensure the safety, security and integrity of the payment system and to support Visa clients in the development of their electronic payments business. 

This is an operational role for a seasoned individual contributor, to develop Visa Rules that meet the regulatory and strategic objectives of Visa Inc. and its Clients. This covers rules with respect to the Visa Charter Documents, Visa Core Rules & Product and Service Rules and associated Supplemental Requirements and the various laws governing payment systems across the globe.

The jobholder works independently under limited supervision. Work is mostly defined by the business but can often be quite complex with respect to assessing the impact to the wider ecosystem. The role holder will influence others within the VRM team but mostly outside the team in other job functions with regard to the practices, policies and procedures to do with rule development. In addition, the role may need to coach and review the work of others team members who may need assistance on other rule development topics.

Essential Duties

Specifically, the Visa Rules Management (VRM) team establishes and enforces common interoperable rules and standards for our products and services by which clients must operate their Visa programs globally. 

This person is responsible for the development of Visa rules including understanding the downstream impacts of business function sponsor proposals for new or updated products, systems, services, programs or other initiatives regarding the client legal agreement. Whilst there is an emphasis on rules for the Europe region the role will also facilitate global rules or rules for other regions as required.

The role ensures that all drafted rules are consistent with current Visa philosophy while adapting to market-driven change. The role must ensure that all materials meet department standards of quality and are delivered to the Visa Rules Committee (VRC) for approval.

The role requires guiding Business Function sponsors through the process of concept,
development, review, approval and publication. In addition, the role ensures that all
appropriate approvals are obtained from other Visa Committees, as appropriate, as well
as ensuring all such processes are documented and managed within the global
function.

The incumbent will also provide Clients, Visa staff and any regulatory bodies,
as needed, with accurate interpretation and analysis of Visa Rules in response to
inquiries, and as a full project team member for assigned projects as required.

Role specifics cover:

• Responsible for ensuring Visa rules reflect the goals and strategy for Visa Inc.
• Provision of advice and interpretation on all regulatory matters, as documented in the Visa Rules to Clients and staff
• May coach and review the work of less experienced professionals in the team
• Management of multiple revision topics with Business Sponsors at any one time prioritizing as appropriate and provision of direction to staff in various Visa business functions
• Accountable for ensuring that the Visa Rules are easy to understand and do not leave Visa open to any unintended consequences
• Primarily responsible for the development of new and revised Visa Rules (Global and Regional Complex and Standard proposals) and secondarily for also processing waivers.
• Support of the Visa Rules Committee Due Diligence and Governance Process
• Review of Visa Business News (VBN’s) prior to release
• Communicating waiver approvals to impacted clients
• Managing and assisting in the publication of the regulations through the Visa Publication Tool as well as identifying improvements
• Development assistance for Supplemental Requirements to the Visa Rules that are also contractually binding
• Development of Redacted Disclosure Regulations for the public version of the Visa rules
• Support the development and maintenance of departmental processes and procedures
• Must manage independently to priorities liaising with business functions as required based on Visa strategy and key business drivers to ensure revenue is maximized
• Represent Visa Rules Management team within the global and regional offices to ensure Visa global initiatives and best practices effectively introduced
• Makes recommendations and proposals with respect to Visa Rules to the wider team or to multi-disciplinary cross-functional teams

Minimum Qualifications:

• 8 year’s experience with a BS/BA or 5 years with an Advanced degree or 2 years with a PhD

Preferred Qualifications

• 9 year’s experience with a BS/BA or 7 year’s experience with an Advanced degree or 3 years with a PhD
• Strong interpersonal skills and proven abilities in negotiating with and influencing customers and staff at all levels, including strong written and verbal communications skills
• Excellent writing and verbal skills to convey complex topics in “Plain English”
• Strong analytical aptitude and demonstrated track record of working with data to develop business oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions
• Proven project management skills to co-ordinate divergent interests, commensurate with managing a multi-faceted compliance program at an international level
• Experience gathering business requirements and translating needs into successful deliverables
• Ability to effectively work under pressure, self-challenging and adhering to tight deadlines
• Ability to set priorities and manage expectations, and work both as part of a team and independently

Preferred Experience:

• Extensive experience in Visa, a Membership organization, card industry or equivalent
• Awareness and understanding of Visa and Client / Industry business priorities
• Understanding of Visa products, services and systems
• Knowledge of the Visa Rules
• Multi-lingual capability in at least one other language supported in the Europe region
• Working (intermediate) knowledge of Microsoft Office, SharePoint
• Knowledge of Madcap Flare (Authoring Software)

Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Work Hours:

• Incumbent must make themselves available during core business hours.

Travel Requirements

• None

Mental/Physical Requirements

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.