As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

This Systems Administrator position is within the Storage Infrastructure Reliability Engineering Team and falls under Infrastructure Reliability Engineering. This position will support, certify, and document storage and backup infrastructure, as well as serve as a Level 2 escalation point for existing infrastructure. This position expected to interact with Systems, Database, Engineering, Asset Management, Product Development, Operations, Audit and Risk, and various groups within Technology. This role must have strong communication and analytical skills.

Essential Job Functions and Responsibilities:

• Responsible for the ongoing maintenance, security, and availability of Storage and SAN infrastructure based on business requirements and adhering to tight operations, security, and procedural models
• Responsible for complex provisioning, advanced maintenance, data replication, disaster recovery, data migration and documentation for our Open Systems Storage and Backup environments
• Demonstrate a high level of technical expertise to support complex Storage & Backup devices, including SAN, NAS and Backup solutions across all tiers, under minimal supervision
• Operate in complex, highly-secure, highly-available, operations-centric datacenter environments and interact with other technology domain experts as required, to build and maintain the Open Systems Storage and Backups solutions in those datacenter environments
• This position requires a candidate with strong hands on technical Administrator professional with business acumen
• Work with other Disciplines to develop Infrastructure Building Blocks based Reference Architectures and standards that can be offered as services to our customers
• This position requires a dynamic, hard-working and ambitious individual, with excellent oral and written communication skills
• Candidates will possess strong leadership and interpersonal skills and have experience working in large enterprise operational environments
• Assist in change management processes
• Improve the efficiency and help standardize current processes
• Respond to and resolve incident and problem tickets
• Document and thoroughly understand the application architecture, system configuration across platforms and interface with various systems and use this knowledge effectively to resolve issues
• Work closely with customer support team to communicate the root cause of the outage, duration and recommendations or steps to resolve issues
• Participate in Service Improvement Meetings after an application outage
• Respond to general inquiries
• Document the incident in the tracking tool
• Vendor contact for routine, documented incidents as well as operational problems
• Provide assistance as required in analyzing the trends and suggesting long-term and short-term improvements
• Resolve incidents and problems in accordance within defined guidelines and meet operational level agreements
• Implement change requests and meet project deliverables within defined guidelines
• Achieve and understand Service Level commitments for all open systems platform
• Position will require shift-based work hours.  Including, but not limited to, weekend and after hour shifts

Base Qualifications

• 2 years of work experience with a Bachelor’s Degree or an Advanced Degree 
• Experience working in SAN/Storage/Backup Administration
• Hands-on experience with Brocade and/or Cisco SAN Switches and Routers
• Experience with automation technologies including scripting; Python, BASH

Preferred Qualifications

• Scripting proficiency in automation of operational tasks
• Experience working in large, complex, enterprise datacenter environments
• Experience with designing, deploying and supporting Open Systems, Enterprise SAN and NAS solutions
• Hands-on experience with EMC, HDS and IBM Enterprise and Midrange storage arrays
• Hands-on experience with Brocade and/or Cisco SAN Switches and Routers
• Hands-on experience with Isilon and/or NetApp NAS storage arrays
• Experience installing, configuring, supporting and maintaining Enterprise Backup solutions comprising disk-based VTLs
• Hands-on experience with Symantec NetBackup and/or EMC Data Domain
• Experience with UNIX (Linux, AIX, Solaris), VMware or other hypervisors, and Windows operating environments
• Experience with storage configuration, volume management and path management software tools (LVM, Native MPIO, EMC PowerPath, HDS HDLM, etc.)
• Experience with disaster recovery as it relates to storage systems and data recovery techniques, including disk replication, snapshots and disaster recovery best practices
• Ability to write technical design and build documentation for all aspects of Storage and Backup infrastructure
• Analysis and troubleshooting skills for the end-to-end storage and backup stack (VMs, hosts, SAN switches, Storage, and Recovery services).
• Experience in system monitoring tools and techniques for supporting SAN, NAS and Backups operations, alerting and remediation
• Excellent oral and written communication skills and strong inter-personal skills
• Able to multi-task in order to meet goal of low MTTR (mean time to repair)
• Strong ability to self-learn new storage technologies
• Storage and ITIL related certifications are preferred

Travel Requirements

This position requires the incumbent to travel up to 10% of the time.

Work Hours

Incumbent must make themselves available during core business hours.

Mental/Physical Requirements

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Additional Information

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.