As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Cybersource, a Visa company, is a global leader in eCommerce payment management. Cybersource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, Cybersource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems

Senior Partner Enablement Manager (Sr. PEM) are the main technical liaisons for Cybersource’s client base. We are currently looking for a Sr. PEM for the Cybersource Customer Support team to manage the relationships with our highest value reseller partners. This individual will be responsible for engaging our reseller partners on new products, requirements, and issue management, and the individual will have a vital role in ensuring that our partners’ integrations are functioning optimally. The candidate will also work with our Alliances organization in fostering the relationships with our valued partners, and will play a key primary role during business reviews, trainings, and presentations.

In this role, you are expected to:

• Act as the primary technical point of contact for our largest high-value reseller partners, addressing any technical challenges or payment questions that may arise
• Oversee and coordinate implementations with reseller partner, and provide consultative integration guidance for new partners/merchants
• Support in pitching value-add of Cybersource products and functionalities to partner’s business
• Proactively suggest business opportunities for reseller partner and create win-win business models
• Define engagement process and the operating model between reseller partner, merchants, and Cybersource teams
• Own production issues end-to-end from escalation to resolution and client communication
• Champion product enhancement requests with our cross-functional teams
• Lead product trainings and perform merchant business reviews as needed
• Build deep product knowledge in Cybersource products and services
• Partner with our Alliance team to build relationships with technical and business contacts with our resellers
• Engage directly with resellers in meetings
• Aggregate key business inputs from client engagements to help track business requirements
• Coordinate with the Technical Account Management team on shared initiatives/product matters
• Travel may be required (up to 20% travel)

We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:

·         Bachelor’s Degree in Computer Science, Information Technology or equivalent

• 8+ years of experience in a Customer Support/Account Management role strongly preferred
• Proven track record of a strong customer focus

·         A track record of a strong customer focus  

• Comprehensive understanding of Cybersource Reseller Partner model required (can be learned)
• Strong understanding of technical concepts, programming languages (Java, C/C++, Perl, etc.), and markup languages (HTML, XML)
• Ability to manage multiple, concurrent priorities across merchant projects and production issues
• Ability to articulate complex topics to both technical and business audiences
• Ability to conduct hard negotiation with clients under stretched terms
• Ability to learn complex concepts quickly
• Excellent written and verbal communication skills
• Ability to write, read and communicate in Mandarin
• Self-starter with strong organization skills and resolution management

What will also help:

• 3+ years of payment industry experience
• Experience in Card-not-present/Card-present and risk mitigation methodology
• Experience working with cross-functional/cross-department teams
• Experience in project management
• Subject Matter Expertise in multiple areas such as card payments, products and services, payment technologies, wallet services gained through years of experience supporting clients and new product initiatives within a payment-processing environment

Why this is important to Visa

The Senior Partner Enablement Manager (PEM) are central operators to Authentication business teams across many Asia Pacific market teams and clients. To be successful as a Senior PEM , you will need to become a subject matter expert, a great coordinator of programs and thrive in a very strong teamworking culture. Your ability to support the Authentication services will directly impact our clients trust in our brand and technology in the payment industry and money movement ecosystem.

Projects you will be a part of:

This is an incredibly exciting time to join the Cybersource Client Services team. You will be operating in a fast paced, unstructured setting to contribute establishing a new business line. You will work with strategically important clients of Visa to deploy and operationalize new use cases by collaborating with a high performing team.