Senior Product Manager
- San Francisco, CA, USA
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
In Global Seller Solutions team, we simplify, expand and enrich connections between Sellers and their customers. We empower them to succeed and fulfill their purpose.
The Senior Product Manager will be a member of the Seller Solutions team which is responsible for delivery of new services and solutions that will transform the payment experience for both sellers (small businesses) and their customers. One of the strategic objectives of the team is to improve the seller experience by making it faster, easier and more affordable to begin accepting Visa payments. A key initiative to deliver on this objective is to provide a Rapid Seller Onboarding (RSO) solution to our acceptance partners (acquirers, Payment facilitators, MNOs, OEMs). The solution offering will deliver a globally scalable platform that digitizes the seller onboarding process (digital data capture, automated data validation, underwriting engine and risk scoring) enabling partners to increase operational efficiency. The position will be based in the Bay Area (Foster City or San Francisco) and will report to the Senior Director, Small Business.
The Senior Product Manager will assess global market trends, evaluate potential product opportunities, and recommend market entry strategies. He/she will contribute to the product vision and delivery, including managing functional requirements, feature prioritization, product operations, and on-going product management. He/she will also partner with internal groups to evaluate and articulate the value/business proposition of new products and will also train and be highly consultative to Visa’s client facing teams and regional product leads on the best way for clients to take advantage of Visa’s Rapid Seller Onboarding solution.
The Senior Product Manager will understand core elements of our operations and product strategy, and drive innovative and scalable opportunities across the platform.
The individual will also:
Support Seller Experience RSO lead in responding to seller needs
Support and collaborate with client relationship leads to ensure proper communication of Visa product, rules and mandates that impact seller and partner practice.
Conduct partner performance analytics, business reviews and generate platform enhancement recommendations
Provide program and project management and analytical support for major partner enablement initiatives
Construct and interpret business intelligence dashboards and monitor product implementations.
Interact with clients to collect seller pain points and recommendation that feed into idea co-creation and rapidly prototype working proof of concepts, and bring pilots to market to enhance seller capability.
Conceptualize new seller product and solutions and develop Visa rule change and/or processing change business requirements
Support the development of product and solution implementation procedures and best practices guides
Develop expert knowledge on the rules, policies and business applications of seller products and solutions
5 years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
6+ years of work experience with a Bachelor’s Degree or 4 +years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD5 or more years of work experience or more than 3 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
3-5 years of experience in operations management, contracts or project management, preferably with a major financial institution, a global consulting firm, payment card network, or technology leader
Fluent in Spanish
Strong customer oriented mind set to support business operations, with excellent interpersonal and communication skills, including oral, written, and presentation skills.
Ability to manage complex projects and processes with multiple stakeholders, with proven leadership success over a wide variety of projects and business problems
Strong collaboration skills are required. The candidate must be able to manage projects in collaboration with product owners who will be responsible for the core strategies. The candidate must be adept at finding common ground among different points of view.
Highly organized with excellent multitasking skills and the ability to manage multiple disparate projects in parallel
Superior analytical and problem solving skills with the ability to synthesize and communicate complex information effectively.
- Incumbent must make themselves available during core business hours
- This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms
Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.
By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.