Technical Writer

  • Austin, TX
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Come be a key part of a high-performing and motivated team in the vanguard of documenting Visa products and services, including Visa digital, mobile payments, e-commerce, money transfer, and much more for Financial Institutions, partners, vendors, and Visa staff around the world.

As part of the Network Processing Communications team, you’ll work closely with other team members to develop technical articles for the Global Technical Letter and Implementation Guide (GTLIG) and Global Service Activation Guide (GSAG). These articles document enhancements to various Visa products and services as well as changes to existing core systems being made in the VisaNet Business Enhancements Release.

Our writers collaborate with systems architects, software engineers, project managers, business partners, and client support staff to ensure multi-system technical requirements and/or implementation and testing requirements are fully developed and documented for Clients and Visa staff. We proactively support consistent on-time delivery of Client documentation for every Visa Business Enhancements Release, ensuring that this SSAE18 audit item is successfully met.

On our team, you’ll analyze business requirements, multi-system conceptual approaches, and technical designs to define and document the technical changes and configuration and testing requirements for both Clients and Visa staff. You’ll also determine from project documents as well as consultations and article reviews with the project team the information applicable to each audience and how it will be presented and positioned in the article.

Other projects our team works on include standalone Technical Letters, Technical Specification Guides, Client Implementation Guides, Service Activation Guides, and Service Advisories for off-release systems implementations, as well as updates to internal guides for customer service staff.

Building and managing strong relationships with business partners and technology teams, as well as regularly interacting with both technical and non-technical staff, are key to smoothly and successfully delivering our projects on time.

As key contributors and subject matter experts in their own right, our writers also support the VisaNet Business Release process by serving as technical contacts and/or providing support in the Command Center. They also serve as third-level support for Client inquiries.


Basic Qualifications:
• At least 2 years of work experience with a bachelor’s degree or 0 years of work experience with an advanced degree (e.g. Master’s, MBA, JD, MD) or PhD.

Preferred Qualifications:
• 3-5 years of work experience and a bachelor’s degree or 2-3 years of work experience with an advanced degree (e.g. Master’s, MBA, JD, MD) or PhD.
• Technical writing or related experience. Experience with writing technical documentation based on technical project artifacts and interactions with Subject Matter Experts, including system architects and senior software engineers.
• Strong knowledge of the structure and content of the English language including the rules of composition and grammar.
• Strong customer service, analytical, research, interpersonal and problem solving skills required.
• Strong interpersonal, facilitation, and leadership skills along with effective communication (both written and verbal) skills.
• Demonstrated ability to absorb, analyze, and understand new information, technologies and practices quickly.
• Proven business processes analysis skills: gathering business requirements, analyzing systems impacts, accurately capturing system requirements and specifications.
• Strong knowledge of MS-Office products for Windows including Word, Excel, Visio, and SharePoint.
• Experienced with advanced authoring software such as Acrobat.
• Familiarity with XML documentation tools (Arbortext Editor, Oxygen, or similar) and document repositories (Documentum, Tridion, or similar) is a plus.
• Experience with DITA XML and/or API documentation is a plus.

Additional Information

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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