Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Technical Support Engineer role involves significant interaction (phone, email and web ticketing) with our merchants and our internal engineering team. TSE's must quickly identify and resolve second-level technical problems ranging from network issues, connection method errors and payment process problems through advanced troubleshooting techniques. The ideal candidate will be technically seasoned enough to go toe-toe with our advanced enterprise customer base and a total team player who enjoys working with others to solve demanding customer issues. 

Knowledge Required

• Hardware/Software installation and configuration.
• Windows 10 and MS Office and Outlook with Office 365
• Networking connectivity.
• PC/Mac OS troubleshooting

Experience & Education Required

• Experience as PC technician supporting over 200 users.
• Experience providing support to Call Center environment preferred but not required.

• Technical Helpdesk Experience.
• Exceptional verbal and written communication skills
• Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation.
• Ability to multi-task, continually re-prioritize cases and work under pressure.
• Intermediate-level knowledge of multiple programming languages. (ASP, PHP, xml, etc.)
• Intermediate-level knowledge of Network protocols, infrastructure, and topologies.
• Ability to explain technical concepts to non-technical users.
• Ability to support users at various levels of technical competency.
• Effectively manages difficult or volatile customer situations.
• Problem Solving skills.
• Ability to effectively perform problem isolation and resolution in order to have the least amount of impact and downtime.
• Ability to schedule and prioritize.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Excellent interpersonal skills.
• Ability to assess, analyze and research technical situations and provide viable alternatives.
• Ability to learn new technologies and procedures quickly.
• Ability to communicate effectively with wide variety of users and other technical teams.
Other Required Characteristics
• Results-oriented/self-motivated.
• People-oriented/Team Player.
• Strong interpersonal abilities – must project credibility and integrity.
• Flexible with hours.
• Goal seeker.
• Ability to multitask.
• Inquisitive.
• Creative.
• Detail oriented.