Senior Technical Program Manager

  • Full-time
  • Job Family Group: Technology and Operations

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Data Product Development group is a key component of Visa's Technology organization that provides the enabling technology and processes to manage Visa's data assets and deliver value added information products and services to customers. Areas of focus include Business Intelligence and Analytics, Marketing Services, Commercial Card, Fraud/Authentication and Risk. The portfolio comprises of over 90 data products for various external clients and internal lines of business. We provide services on behalf of traditional bank customers to millions of cardholders and merchants around the world. Our application development is on the cutting edge of technology, and we are viewed as innovative leaders within our industry.

Our Program Managers are highly visible leaders; building bridges across Visa to ensure projects are effectively developed, integrated and deployed with quality and on-time delivery into our production systems.

A strong candidate will have solid experience with technology/ product program management, people management, x-functional team leadership, as well as superb skills in communications, business analysis, problem-solving, cross-team coordination,  project/program management, processes, and change management. The ideal candidate is not just a facilitator or project plan tracker but ensures things get done. The ideal candidate must have a drive to get things done and a "make it happen" attitude.

The Program Manager will have primary responsibility for managing a large program as well lead multiple Scrum Teams. 

Essential Functions:

  • Responsible for managing large scale, cross-divisional program/projects with budgets
    in excess of $10M.
  • Work with Product Owners to develop project roadmaps that align to business objectives and sequenced by priority and resource availability.
  • Work with business and technology subject matter experts to define scope, create estimates, develop budgets, and produce documentation needed for funding approvals.
  • Ensure the program and projects comply with Visa's Project Management Methodology and Key Controls and that accurate and timely information is reported regularly on program progress and financial status.
  • Provide timely and accurate reporting to all stakeholders; hold regular cross-organizational management briefings.
  • Lead boldly and utilize hard and soft skills to influence participants of all levels towards the common goal.
  • Management of multiple Scrum Teams with geographically distributed team members.
  • Drive Scrum Teams to self-organization, utilizing Agile Best Practices responsible for end-to-end Feature Management, i.e., Feature Grooming, Feature/Release Planning, Sprint Cycle, Release Management
  • Proactively identify and mitigate risks and issues.
  • Identify and manage dependencies and impacts 
  • Maintain meticulous records of projects and programs financials, issues, risks, decisions, schedules. Exercise independent judgment with minimal direction from supervisor.

Qualifications

Basic Qualification

12 years of relevant work experience with a Bachelor’s Degree or at least 8 years of relevant work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications and Requirements

  • Bachelor degree (BA/BS) in Business, Computer Science or a related technical discipline. Advanced degree is a plus.
  • 15 years of experience, as an Analyst, Project Manager or Developer, working with technical teams developing Enterprise class software applications. 
  • Excellent analytical skills and enthusiastic problem solver
  • Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.
  • Strong knowledge of Project Management and SDLC principles and practices and agile frameworks.
  •  Excellent verbal, written, and presentation skills. A demonstrated ability to effectively document and communicate technical and business issues and solutions to appropriate organizational levels.
  • Ability to work with minimal guidance. Ability to prioritize work, multi-task and manage one's time.
  • Ability to thoroughly understand complex business and technical issues and influence decision making at all levels of the organization without formal reporting structure authority
  • CSM certification is required. PMP and SPC certifications are highly preferred.
  • Advanced proficiency in the use of MS Office tools (Word, Excel, PowerPoint, Visio, Project, and SharePoint) required. Working knowledge of Clarity PPM and Agile tools such as CA Central (Rally), Confluence Wiki, Tableau, and JIRA strongly preferred. As a member of the Technology organization, technical savvy, with desire and ability to learn new software is a must.

     

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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