As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Visa Direct is a payment service that Visa provides to clients (sending and receiving financial institutions, processors, merchants and service providers) to facilitate fund transfers/disbursements to accounts around the world using push payment technology. Visa Direct consumer and business applications include person-to-person (P2P) transfer, person to micro-business transfer (e.g. payouts to shared economy providers), funds disbursement (e.g. insurance claim disbursements), and more. The push payments market is estimated to be more than $80 Trillion of payment volume globally.

The Client Services organization provides industry-leading operational support to Visa’s clients around the world. Client Services works with issuers, acquirers, processors, Fintechs and merchants worldwide to enable their real-time money movement business across a variety of use cases across the globe. This includes day-to-day operations and product support, back-office support and client performance reporting.

Visa Direct Client Services sits within our New Payment Flows organization. With our deep knowledge and expertise, we bring the voice of the customer into the design, development, deployment, and successful operation of Visa products and services, while enabling our client facing teams to deliver and scale Visa Direct across the globe.

Job Scope:

This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.

Responsibilities:

• Support moderately complex Product initiatives by providing input to design, development, implementation, client engagement and support process.
• Coordinate with internal resources in Product Platform and Technology to accomplish objectives and ensure client perspective is represented in deployment of new features
• Regularly engage Client Services stakeholders to keep them abreast of assigned initiatives, and also gain their input on defining the best path forward for implementation and support
• Conduct impact assessments and support/contribute to development of necessary documentation and artifacts to educate Client Services on new initiatives (Implementation plans, FAQs etc.)
• Assist in tracking and organizing global repository/knowledge bases and contribute to platform and technical related training
• Support regions with deployment of features, provide SME support, liase back to Product & Technology, report on status/issues and ensure success​

Basic Qualifications:

• 2 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Requires a minimum of 2 years’ experience in a customer support role in financial services, payment card, software or information services.
• Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving.
• Customer focus with proven ability to establish productive working relationships with staff and management at all levels.
• Ability to set priorities and manage customer expectations, and work both as part of a team and independently.
• Strong technical aptitude with the ability to absorb technical information and apply it to business solutions.
• Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Sharepoint, Teams etc.)
• Strong verbal, written, presentation and interpersonal skills are required

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.