Senior Readiness Manager - Authentication products (SCA)

  • Full-time
  • Job Family Group: Client Support Services

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

The Client Readiness group is the primary liaison between the Europe and global Visa Product groups, Technology and Client Services to ensure Visa and its clients (issuers, acquirers, processors, non-traditional partners and merchants) can deploy and support current and future product launches and enhancements.

Job Scope

This role is responsible for delivering specialized operational output on complex initiatives without predefined instructions through individual efforts and matrix management.

This role is responsible for partnering with Product to understand the strategic roadmap and sales targets, interpret and communicate Client Services and client needs. This role will be responsible for defining a support and implementation plan, executing them for the initial pilot clients/use cases and defining a plan to migrate support to core Client Services teams with a focus on operational efficiency and scaling to support the product sales plans.

Key Responsibilities include:

  • Engage and collaborate with Product resources throughout the product development lifecycle to identify Client impacts, and define required modifications to onboarding and support processes to address enhancements and the roll-out of new feature functionality.
  • Proactively represent the needs of Europe Client Services stakeholders as new feature functionality and technology, and digital platform support tools are defined and developed, driving enhancements that promote efficiency and scale. 
  • Partner with Europe Client Services stakeholders to identify and document implementation and support hand-offs associated with the support of authentication products, platforms and programme and introduction of new product functionality.
  • Partner with internal resources to ensure that internal and Client facing documentation is updated. 
  • Educate internal teams in preparation for support.
  • Lead beta and high-profile projects, ensuring that issues identified throughout the beta are addressed to mitigate consumer, Client, or internal impacts and that lessons learned are captured and shared with internal stakeholders to prevent recurrences. 
  • As a subject matter expert for authentication products and/or platforms, leverage deep knowledge and understanding of the Product and associated processes to support global Client Services staff as needed. 
  • Includes representing Client Services during project meetings, onsite or remote Client engagements, Client and/or Visa conferences, and Sales meetings.
  • Partner with global Learning and Development teams to create and update internal training plans and documentation.  Drive training development partnering with Visa University with input and support from the readiness manager and Product SME.

Qualifications

  • Bachelors Degree or equivalent and  progressive experience in software, financial or information services supporting Client partners at all levels.
  • Understanding of web-based technology including HTML, JavaScript, web-based service APIs, JSON, XML
  • Subject Matter Expertise in multiple areas of VisaNet processing including digital payments, authentication, authorization, clearing & settlement and risk services
  • Strong technical aptitude with the ability to absorb technical information and apply to business solutions.
  • Analytical mindset with an ability to question status-quo and generate innovative ideas
  • Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
  • Must have strong interpersonal skills (must project credibility and integrity) and a proven ability to build and maintain highly satisfied customer relationships.
  • Able to set priorities, influence others, and manage customer expectations.
  • Ability to comprehend and translate complex technical issues and apply to business solutions.
  • Demonstrated success in customer relationship management.
  • Self-starter and result oriented individual, with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
  • Organized, detailed oriented and strong project management skills.
  • Strong oral and written communications skills in English.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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