As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

DPS Forward is a new, API-based solution designed for scaling Fintechs and transforming Financial Institutions. The solution is new to market, undergoing rapid development cycles and requires a Product Operations Analyst to ensure the client experience of the product is meeting business and client expectations. We are building a start-up within a large company, so we are seeking people who want to grow and transform a business.

The Product Operations Analyst will be responsible for overseeing the product operations process, reporting on product performance, and using insights to make recommendations and partner to drive improvements. Acting as the conduit between product, client services, and engineering, the analyst will use data and analytics to define, implement, and measure product features and performance in order to understand our customer experiences. We are looking for an Analyst who has worked for a least 2 years in an environment where you have demonstrated an understanding of data, process and procedures, and demonstrates strong cross-term collaboration skills.

Responsibilities

• Provide support to the Head of Product Operations for setting up operational reporting, collecting data, and managing milestones.
• Review the product performance according to key KPIs of operational performance and client consumption.
• Monitor client experiences and product performance, and identify points of friction for improvement. Working cross-functionally with CS, Product Development and Operations, oversee identified improvements.
• Analyze large amounts of information and data quickly and effectively to reduce complexity and make recommendations to Head of Product Operations.
• Maintain and deliver a feedback loop to product managers and product owners, especially in relation to KPI and performance.
• Project manage small projects to ensure timely delivery and stakeholders are kept up to date.

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

This position has a minimum base salary of $72,000 and a midpoint base salary of $91,800. The base pay may vary depending on job-related knowledge, skills, and experience. In addition, this position is eligible for annual bonus and equity.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.