Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Visa’s People Shared Services team supports more than 20,000 employees globally across multiple locations and geographies and play a critical role in ensuring a best-in-class employee experience. The People Associate Analyst role will be responsible for working closely with managers and employees to resolve a broad series of HR queries while partnering closely with our Centers of Excellence teams, fostering a culture of continuous improvement while guaranteeing an efficient and consistent approach to the execution of our People Shared Service operational goals.  

This role reports to the Manager, People Shared Services.

Key areas of responsibility:

• Work to analyze and resolve employee and manager inquires related to, but not limited to, questions regarding Payroll, Benefits, Compensation, Verification of Employment, Employee Data changes and various other HR areas of support  
• Make appropriate adjustments per the request and communicating progress and outcomes to requestors in a timely and efficient manner, utilizing strong customer service skills
• Employs internal tools such as the case management system (ServiceNow), HRIS (Workday) and vendor tools (Smart Recruiters, ADP, Guardian etc.) effectively to research and assess next steps and accurate resolutions
• Supports cyclical HR events that impact employees (i.e., Annual Review/Open Enrollment)
• Review and complete forms accurately for submission to COE teams or vendors
• Establish and maintain collaborative and respectful partnerships with our COE’s in HR, Payroll, Benefits, Compensation, and others to further our continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide a high-quality employee experience
• Map the business process, and recommend changes if-as appropriate to improve quality and timeliness of service
• Conduct root-cause analysis for issues and identify solutions
• Serve as back-up to the team leader(s) and in leaders absence provide guidance to other members of the team
• Be flexible and able to handle unexpected transactions and service requests
• Maintain discretion and adhere to strict confidentiality standards

This is a hybrid position. Hybrid employees can alternate time between both home and office. Employees in hybrid roles are expected to work from the office three days a week, Monday (Sunday in some countries where Sunday is the start of the week) and Wednesdays. Wednesdays are designated as in-office collaboration days. The third day in the office will be decided based on team needs and determined in partnership with senior leadership.