Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Visa is seeking an accomplished Senior Employee Relations Manager to partner with the broader People function and senior leaders across Europe, providing specialist advice and support for a full range of employee relations matters.

What we expect of you, day to day.

• Provide day-to-day specialist advice and ER leadership on case management, including grievances, performance / conduct issues, sickness absence, dismissals and settlement agreements.
• Conduct workplace investigations in complex, high risk and high sensitivity situations, synthesize data, identify root causes and recommend actions with necessary partners.
• Collectively own the case management system (Navex), ensuring accurate input, utilising to analyse, track and report ER trends proactively, benchmarking with external trends and best practice.
• Provide expert specialist leadership on complex organisational change initiatives, including business transfers (TUPE and equivalent), M&A integration, major restructures and changes to terms and conditions of employment.
• Enhance ER capability amongst line managers and People partners through knowledge building, coaching and the development of effective tools and guidelines.
• Manage, review and develop People policies and related processes in conjunction with Legal, Compliance and other relevant stakeholders, maintaining an oversight of legislative changes on the horizon.
• Provide interpretation of People policies, practices and procedures to employees and managers.
• Vendor and supplier relationship management and oversight of supplier agreements and programmes.
• Ensure and maintain effective processes for approvals and financial accruals.
• Ensure effective and compliant off-boarding of involuntary terminations including network access and payroll notification in conjunction with the People Business Partner team.
• Assist with DSARS when required in collaboration with the Data Privacy Office.

What we’re after…

• Proven ability to apply judgment to make sound recommendations and decisions. Display high level of responsibility, confidentiality, integrity and accountability.
• Demonstrated ability to work independently and across geographic and cultural boundaries.
• Team player with customer mindset and interpersonal skills.
• Ability to build trust and interface effectively and confidently with all levels of employees, managers and executives.
• Experience coaching managers on performance and conduct matters.
• Strong understanding of UK employment law and familiarity with regulations across Europe.
• Successful implementation and project management of operational People processes across multiple countries.
• Solid experience in case management, including the use and development of case management and reporting systems.
• Ability to handle and prioritise a high case load.
• Resourcefulness and ability to understand impact of actions and decisions.
• Demonstrable change management experience.
• Strong analytical skills and an innovative mindset, with an ability to work with and present data and trends in a meaningful way.
• Solid HR experience, including employee relations expertise.
• Ideally CIPD qualified and educated to degree level or equivalent.