Senior Contract Manager

  • Full-time
  • Job Family Group: Sales and Business Development

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

ROLE SUMMARY (purpose)

Responsible for deal & contract management of incentive agreements through the Sales/ Deal Process whilst ensuring:

a) compliance to IFR separation requirements,

b) adherence to financial governance framework,

c) accurate record keeping progress tracking & adherence to controls and,

d) accurate and timely execution of agreements to meet client expectations.

The role holder should be the subject matter expert on all aspects of incentive agreements pipeline management and provide advice and guidance to client facing staff and the wider community of stakeholders (Client Incentive Market Specialists, Business Units, Legal, Finance, Tax, GIG Members, Global teams outside of Europe) who support the sales process.

Client incentive agreements include, but not limited to: Growth agreements with issuers, acquirers, merchants: Visa Checkout incentive agreements, Visa Direct incentive agreements, Various other incentive agreements

KEY WORK OUTPUTS AND ACCOUNTABILITIES

  • Strong understanding of the Cluster and Country specific market dynamics
  • Strong business acumen to understand the specifics of any deal that goes through the Deal Process
  • Anticipate subject matter expert & contract-specific questions and challenges
  • Challenge VTO-specific requests and act as business advisor to ensure only true exceptions get passed to VTO supported with the right quality data
  • Accountable for vetting the VTO input sheet
  • Communications & exchange of information between VEL and VTO
  • Act as expert on end-to-end contract management inception to contract execution, managing complexity of procedure, alignment, and compliance with guidance only required in the most complex situations.
  • Responsible for ensuring assigned deals are progressed and tracked to deadlines, whilst working independently to resolve issues and influence senior stakeholders.
  • Delivery of subject matter expert advice, across sales process participants, on sales process, compliance requirements and principles and policies in relation to offer construction and contract development.
  • Responsible for anticipating, identifying and resolving issues of procedure, capacity, interpretation, misalignment or lack of technical understanding across the sales process stakeholders.
  • Ensure appropriate quality/validation on deal inputs and contracts by applying an in-depth understanding of separation requirement e.g. sensitive information.
  • Direct the client facing teams and Business Units in navigating the separation compliance requirements, and coordinating the aspects of the incentive agreement information that separation requires from teams across Visa.
  • Responsible for communicating across all stakeholders and ensuring compliance and commercial interests are both achieved in tight timescales.
  • Originate and contribute to continuous improvement initiatives across the end to end client incentive process.
  • Assimilate and apply change arising as a result of external factors (e.g. regulation) or internal direction (e.g. policy and process).

HOW FACTORS

  • Demonstrate Visa’s Leadership Principles: Lead by Example, Communicate Openly, Enable & inspire, Excel with partners, Act decisively, Collaborate

RESOURCE MANAGEMENT

  • No direct reports

Qualifications

• Accurate record keeping progress tracking & adherence to controls with strong administrative skills
• Strong Project Management Experience
• Proven track record in the coordination and successful management of projects
• Proven Track record of enabling change
• Strong general knowledge of payments business and Visa processes and Regulation
• Some RfP response exposure and understanding of component parts
• Detailed understanding of purpose and role of incentive agreements
• Significant experience of principles underpinning financial offer construction and good grasp of the commercial contracting principles that shape and underpin any deal
• Demonstrable experience of contract creation/management
• Significant business administration capabilities and communication skills
• Ability to influence and direct stakeholders at all levels
• Attention to detail with methodical approach
• Familiar with salesforce.com and play book
• Excellent MS Office Skills

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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