Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

This Lead Technical Program Manager position requires an experienced professional with strong technical experience and skill sets who understands how to bring all the key technology and platform components and services together to make sure we can deliver  scalable and robust products and solutions for Merchants & Acquirer Solutions Product Development (MAP PD).

The ideal candidate should have the ability to envision and manage all the key activities and dependencies, resolve technical challenges needed between the different functional groups - Technology, Operations & Infrastructure, CyberSecurity, and Product Development (PD). Drive the planning, technical development, and delivery effort as a program with key milestones identified and manage the day-to-day project plan. Ability to flex between the strategic and the tactical, understanding of the technical design and be able to resolve any technical issues or problems that may arise. Require outstanding verbal and written communication skills, and a high level of energy and flexibility to get things done and thrive in a fast-paced, team-oriented technology environment.

Essential Duties and Responsibilities:

• Be accountable for the end-to-end planning and execution of one or more complex / large programs and/or Agile teams.
• Facilitate scrum of scrum meetings for 1 or more programs.
• Remove impediments or guide the team to remove impediments by finding the right personnel to remove the impediment
• Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving
• Facilitate getting the work done without coercion, assigning, or dictating the work
• Facilitate discussion, decision making, and conflict resolution
• Assist with internal and external communication, improving transparency, and radiating information
• Support and educate the Product Owner, especially with respect to grooming and maintaining the product backlog
• Improve team velocity and leverage tools like burn downs and capacity modeling to ensure that the teams are productive
• Lead and negotiate scope, schedule, budget, risks, deployments and communications for projects and initiatives.  
• Coach multiple teams through the software development life cycle using Agile, Scrum, and Lean practices and work cross-functionally throughout the company to ensure projects are developed and deployed with quality and timely delivery into our production systems.   
• Ask thoughtful questions to help our Customers, Product Owners, and Product Managers to maximize ROI and meet company objectives.  
•  Work with Product Owners to promote and contribute to the improvement of the product backlog.   
• Ability to facilitate sprint planning, backlog grooming, daily stand-up meetings, reviews/demos, retrospectives, and other scrum ceremonies.  
• Shield the team from outside distractions and interference. 
• Track and remove impediments for the team.  
• Set priorities, influence others, and manage customer expectations  
• Facilitate discussions and conflict resolution.  
• Coach team in estimation techniques.  
• Develop metrics and reports to help the team understand its health and progress and to set goals.   
• Coach/Mentor team members to internalize Scrum and the Agile Principles.  
• Influence change at all levels to increase team and organization performance at a sustainable pace

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.