Be part of our growing success story!!

Vixxo is a technology-enabled asset management company that provides facility, intelligent energy and construction management services for clients with geographically-dispersed portfolios throughout North America.

We work with Fortune 500 corporations within the retail, restaurant, convenience and grocery industries, leveraging data to help businesses make better decisions, streamline maintenance, gain visibility into facility investments and achieve sustained cost savings.

Our team of 1,000+ associates operate out of 15 service centers throughout the US and Canada and are dedicated to providing best-in-class service to our clients and service providers.

The Service Provider Specialist is responsible for Service Provider lead generation in support of growing the network of qualified, competitive Service Providers. This activity requires an understanding of Service Provider Management and the value add Service Providers gain from this partnership. The Service Provider Specialist is responsible for collecting all required data (COI’s and other compliance information), confirming the data meets minimum requirements, and ensures all documents are on-hand before activating the Service Provider. Sets up and maintains Service Providers in system. Responsible for the on-going training and support of Fusion technology including myFSN and myFSN mobile.
• Lead generation for new potential qualified Service Providers to expand network and ensure competition to maintain lowest cost Service Providers.
• Support Service Provider Managers with reporting, administrative, clerical and technical support required to manage the network of service providers; data entry and set up into internal system
• Support the Service Centers and Service Provider Managers with resolution of service provider performance and/or billing and payment issues
• Assist in the data collection and reporting required to evaluate our network coverage and individual service provider performance
• Provide outstanding Customer Satisfaction for Service Provider network: assistance with web portal; myFSN set up and training; and problem resolution
• Assist in the preparation and delivery of service provider communication and announcement of system changes, enhancements, and policy and procedure changes

• 1 - 3 years of experience in service industry, telephone support/customer service or telemarketing
• Proven communication and organizational skills
• Proficiency with Microsoft Word, Excel, and other web based applications and data entry skills
• Ability to meet deadlines
• Ability to maintain professional relationship with vendors, clients and internal customers
• Experienced keyboarding; minimum 45 WPM
• Excellent verbal skills (can maintain a smile in your voice)
• Excellent written communication skills
• Excellent interpersonal and time management skills
Education Requirement
• High school diploma
• Associate’s (two year) Degree preferred

All your information will be kept confidential according to EEO guidelines.