Vlocity is a fast-growing strategic partner of Salesforce. You’ll get the equity perks of a startup, with the resources and industry-expertise of a well-established company. We are headquartered in downtown San Francisco.

Vlocity is looking for a talented and driven product leader to manage its omni-channel service platform. We believe that consumers deserve a seamless experience across all channels, using technology that is as easy to use as their favorite websites and apps. We need someone with big ideas and a unique combination of business and technical skills to help us deliver the vision.

Our goal is enable enterprises to configure customer service transactions once, and then make them available across all channels - the branch, the service center, the web, mobile and more. Leveraging our proprietary customer experience management tools, we make it easy for enterprises to adapt their customer journeys to changing business requirements and competitive landscapes. We help deflect calls to the web and mobile channels that customers prefer, reduce the error rates and handling times when they do engage, and raise their satisfaction with the entire process.  We need a service application expert to help us complete and improve our solution.

Our team of productive, experienced designers and developers will turn your requirements in to real software. Our professional, experienced team of marketing, sales, and services experts will get it into the hands of customers. You’ll work with them every step of the way to transform your vision into a product that people love to use.

You have an intimate understanding of the marketplace for customer service applications, and have the credibility and domain expertise to present to customer service and technical executives at the largest corporations. You understand the competition, and the features that are important to buyers. You can share experiences from implementing service solutions at large enterprises.

You consider yourself a “product person”. You have a knack for making the complex simple, and strive to eliminate the extra steps and controls that overload most applications. You know that making the solution configurable is just as important as making it usable, and you enjoy setting up and demonstrating the product. 

You love software and stay up-to-date on the latest technology, apps, and design patterns. You may not have past experience with Salesforce, but you’re eager to become a product expert. You’ll dig in and learn everything you can about their product and ours.

You are a credible, motivating and organized ‘Product Owner’ on your development team. You’re well versed in modern software development processes, and strive for continuous improvement within your team. You have a sense of urgency and know how to get things done. You thrive working in a fast-paced, deadline-driven environment. You ensure your team delivers high-quality work for key milestones - sprints, releases, demos, and marketing events. 

You have experience communicating with the business side of the organization. You’re always up-to-date on company objectives and opportunities. You know how to translate those into actionable priorities for your team. You’re closely aligned with Sales, Marketing and Engineering.

You have a vision of a world class product culture, and will help us cultivate one at Vlocity.

Here's what you'll do in your first six months at Vlocity:

• You’ll lead the development and launch for our new omni-channel service platform, which includes innovative designs for contact centers, consumer web sites and mobile devices.
• You’ll deepen our relationship with the Salesforce Service Cloud team by coordinating product roadmaps, sales pursuits and customer implementations.  You'll get to know them well, and they'll know you.
• You’ll research best practices for call deflection, handling time and Net Promoter Score improvement, and translate those techniques into application features, product demos and sales materials.
• You’ll collaborate with our industry experts in Communications, Media, Insurance, Health Insurance and Public Sector to ensure our product meets the servicing requirements of those sectors.  You'll ensure the demos and sales materials speak clearly to customers in those industries.
• You’ll present and demonstrate the solution you’ve built to large enterprises in North America and Europe, and on the floor at Dreamforce.
• You’ll work closely with our Services and technical publications teams to ensure our customers are wildly successful with your product.

• 5+ years experience in software, including 2 years’ experience in service applications, with a track record of bringing multiple quality products to market or into production.
• Success as a Product Owner in an agile development process.
• Stellar academic background, Bachelor degree or equivalent experience required. MBA preferred.
• Outstanding conceptual design skills, as well as interaction design best practices.
• Exceptional communication and presentation skills.
• Must enjoy the challenges and opportunities of a startup environment.
• Strong work ethic, initiative and drive.
• US Work Permit Required.

This position reports to the Vice President, Products.

Send us a cover letter that relates your experience to what we’ve told you about the role. We’d love to hear about how you’ve tackled a complex product problem, how you motivate or align your team, or your experience designing solutions for business users.

All your information will be kept confidential according to EEO guidelines.