WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community

• To manage and assign work as per agreed TAT
• Monitor and Manage team's performance as per defined KPIs

Key Responsibilities:

• Ensure quick, efficient and accurate turnaround for the assigned work stream
• Managing daily reporting and governance
• Team rostering and management of performances
• Assist on production/quality checks as per requirement

Skillset:

• Minimum qualification - High School diploma is required; Any Degree preferred
• Good communication skills (verbal and written) - English
• 4 years+ of work experience in BPO/BPM industry
• Hands on experience on MS Excel or similar application
• Good Analytical & Decision Making skills
• Knowledge of MS office

• Working Hours:

• US Working hour between – 2pm – 12am. (Rotational shifts)
• Night shift Allowance dependent on shift rotations