WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Role Overview: This role manages key enablement platforms, ensures seamless integrations, optimizes performance, and provides training and support to maximize adoption and effectiveness. The ideal candidate will drive process efficiencies, maintain data integrity, and align tools with our go-to-market strategy. Key Responsibilities: 1. Tool & Software Management Oversee GTM tools, ensuring optimal configuration, integrations, performance, and ongoing enhancements. Provide training, troubleshooting support, and best practice guidance for tool adoption and utilization. Conduct regular audits and collaborate cross-functionally to improve tool functionality and efficiency. 2. Tools & Applications Oversight Manage and optimize the following key platforms: Mindtickle – Own backend management, upload content, create certification templates, conduct audits, maintain vendor relationships, and oversee tool expansions. Gong – Support implementation, analysis, and enablement for revenue teams. LinkedIn Sales Navigator, LeadiQ, Loopio, Lusha, Outreach – Ensure seamless integration and utilization for sales and GTM teams. 3. Stakeholder Enablement Align GTM tools with broader sales and revenue strategies to enhance efficiency and effectiveness.Develop training materials, documentation, and onboarding programs for tool adoption. Gather and incorporate stakeholder feedback for continuous improvement. 4. Data & Insights Management Maintain data accuracy and integrity across GTM tools. Develop reports and dashboards that provide actionable insights to sales, revenue, and enablement teams. Leverage analytics to optimize tool usage and decision-making. 5. Security & Compliance Enforce data security measures and access controls across GTM tools. Conduct regular security audits and ensure compliance with company policies and industry regulations.

GTM Tool Management & AdministrationMindtickle (backend management, content uploads, certification templates, audits, vendor relationships)Gong (implementation, analysis, enablement)LinkedIn Sales Navigator, LeadiQ, Loopio, Lusha, Outreach (integration and utilization)Data & AnalyticsData integrity and accuracy managementReporting and dashboard creationData-driven decision-makingProcess Optimization & AutomationDriving process improvementsWorkflow automation initiativesSecurity & ComplianceEnforcing data security measuresAccess control managementSecurity audits and compliance adherenceSystems Integration & TroubleshootingEnsuring seamless tool integrationsTroubleshooting technical issuesConducting system auditsTraining & DocumentationDeveloping training materialsCreating onboarding programsStakeholder enablement and best practices guidanceStakeholder Management – Ability to align tools with broader sales and revenue strategies while gathering and incorporating feedback for continuous improvement.Communication Skills – Strong written and verbal communication for training, documentation, and cross-functional collaboration.Problem-Solving – Identifying inefficiencies in GTM tools and processes, troubleshooting issues, and implementing effective solutions.Training & Enablement – Ability to educate and support users in adopting tools, creating engaging training materials, and facilitating onboarding programs.Collaboration – Working closely with sales, revenue, enablement, and operations teams to ensure seamless tool usage and alignment with business goals.Analytical Thinking – Using data and insights to optimize tool effectiveness, drive process improvements, and inform decision-making.Adaptability – Navigating evolving business needs, tool enhancements, and technology updates while ensuring smooth transitions.Attention to Detail – Ensuring data integrity, security compliance, and optimal tool configurations.Project Management – Managing multiple enablement tools, integrations, and process improvement initiatives effectively.Proactiveness & Initiative – Taking ownership of tools, identifying opportunities for optimization, and driving efficiencies without constant supervision.