Desktop Support Specialist

  • New York, NY
  • Full-time

Company Description

A highly respected New York-based REIT that is involved in a number of financial services businesses. We are a relatively small organization (about 150 people), with a terrific, merit-based culture that prizes competence and teamwork, and yet couples it with a strong respect for the individual, their goals, and their quality of life.

We are looking for a smart, pragmatic, self-motivated individual who gets things done with minimal supervision, who will work exceedingly well in our small team environment and is willing to do whatever it takes to move the company forward, every day.

Job Description

The IT team is currently looking to augment its Systems staff to help the firm maintain its technology infrastructure.

You will be the main Help Desk contact and expected to do everything from grunt work to finding the root cause of complex technical issues. We believe in personal improvement and there will be opportunities for learning in all areas of IT, but your primary focus will be Desktop support.

Be forewarned that our hiring process is rigorous, but for the right individuals the company is a tremendously fun and rewarding place to work, and we very much want to make sure that it continues to prosper. 


As a Desktop Support Specialist, you must possess the following skills:


  • A good overall grasp of technology fundamentals (networking, security, firewalls, etc.)
  • Microsoft Windows 7 64-bit
  • MS Office 2007/2010
  • Excel macros a plus
  • Windows command line
  • Windows scripting (PowerShell preferred)
  • Active Directory administration


Ongoing Duties and Responsibilities:

  • Responsible for level 1 and 3 support within the organization
  • Understand the user environment
  • Actively support the environment
  • Occasional off-hours support
  • Image and deploy new PCs
  • Maintain image, package applications, deploy applications
  • Patch management
  • Create and maintain documentation
  • Ensure users are happy
  • Ensure IT management is happy


Personal Characteristics:

  • Enjoys learning
  • Proactive
  • Prompt, courteous, and thorough
  • Excellent customer service
  • Ability to establish and maintain effective working relationships at all levels of the organization
  • Strong organizational skills
  • Work in conjunction with other team members
  • Very good problem solving and decision making skills
  • Ability to analyze and understand complex issues
  • Strong verbal and written communication
  • Ability to respond to frequent demands of multiple users
  • Ability to work with minimal supervision
  • Ability to translate tech jargon into normal English


Education / Experience:

  • College degree required
  • Demonstrable experience
  • Experience in the Financial sector a plus

Additional Information


  • Comprehensive benefits package including health, dental, vision and 401k savings
  • Competitive salary and paid time off
  • Great work environment