Zanzibar Palace Hotel is an exclusive award‐winning boutique hotel, strategically located in the heart
of Stone Town (which is a UNESCO World Heritage Site). Over last years it has been awarded as
Tanzania’s Leading Hotel (2011, 2012 and 2014) by the World Travel Awards and as Travellers’ Choice
Winner of Top Hotels in Tanzania with Exceptional Service (2013, 2014) by Tripadvisor.
In a tastefully restored building there are nine rooms only. All rooms are different and unique; many
have large bathtubs, but all have their own distinctive characteristics, including antique furnishing
and authentic features, creating an Arabian night’s atmosphere. Other services on side are a private
restaurant, luxury spa, boutique shop, lounge and bar (serving alcohol).
As a small hotel with an excellent service record management and staff strives to create a feeling
where anyone will feel at home, and more than that: feel very special in a unique hotel. We are
proud often to be described by guests as a “hidden gem” or a “little oasis”.

The main purpose of the hotel manager is to make sure that all staff do everything they can to make

a guest's stay pleasant and comfortable, while making sure that the hotel is profitable and efficient.
The hotel manager is responsible for the day‐to‐day management of the hotel and its staff. You
should have commercial accountability for budgeting and financial management, planning,
organizing, and directing all hotel services, including front‐of‐house (reception, concierge,
reservations), food and beverage operations, and housekeeping/laundry. You will also be responsible
for the hotel’s external communication to a diverse group of external parties (i.e. guests, agents,
governmental institutions, communities, and more) by giving information and promoting/marketing
the hotel via different communication channels.
In addition, the hotel manager acts as the main liaison between the guests and hotel staff; whereby
you will be in frequent contact with both customers and employees. While taking a strategic
overview and planning ahead to maximize profits, the manager must also pay attention to the
details, setting the example for staff to deliver a standard of service and presentation that meets
guests' needs and expectations.

JOB SKILLS AND REQUIREMENTS:

 Excellent hospitality skills: You will deal with guests every day (at all times). Customer loyalty
begins with good service and friendly demeanor.
 Good human resource skills: Especially in a multicultural environment.
 Management: You will need to be result‐driven when managing budgets, planning, creating
schedules and supervising operations.
 Organization: The hotel has a lot of moving parts, from guests to maintenance, to staff to
budgets and reservations. You will need to keep it all organized.
 Interpersonal Skills: Being calm and direct in a stressful situation and being able to
communicate with many different types of people and their cultures.
 Leadership: You will need to be able to motivate the employees, resolve issues and
complaints from guests.
 Listening: Excellent listening skills are needed, especially with guests. Making sure that guests
are happy and that staff is getting what they need to do their job is crucial.
 Problem‐Solving: You will need to be able to think quickly on your feet and make decisions
with the different problems that come up (especially in Africa).
 External communication: You will need to have the skills to communicate effectively via
written, oral, and visual media.

SPECIAL QUALIFICATIONS:
 Ability to work effectively in (intercultural) team environment and take initiative.
 Be very much hands‐on (e.g. an effective and ‘practical’ problem solver).
 No 9‐to‐5 mentality. The hotel manager is on call 24 hours a day.
 A strong work ethic.
 Excellent computer skills with software programs including Microsoft Office (Word, Excel).
 Affection with kitchen, restaurant and/or spa would be beneficial.
 Experienced in daily (hotel) maintenance.
 Work experience in East Africa (at least 6 months).
 Good levels of written and spoken English.
 Fluency in a second language would be beneficial.

Contract: Full time contract for the duration of 24 months (starting 15th of November 2014).
Salary: Competitive + excellent benefits (housing + live‐in provided and necessary permits
included)

If you are interested, please send your CV, (pass)photo(s) and cover letter, detailing
relevant experience, via e‐mail to: [email protected], subject "Vacancy
Hotel Manager Zanzibar Palace Hotel".

For further general and/or detailed information on the vacancy, please contact
Robert Stelling, Operations Manager at (+255) ‐ 0773 079222.