Zanzibar Palace Hotel is an exclusive award‐winning boutique hotel, strategically located in the heart
of Stone Town (which is a UNESCO World Heritage Site). Over last years it has been awarded as
Tanzania’s Leading Hotel (2011, 2012 and 2014) by the World Travel Awards and as Travellers’ Choice
Winner of Top Hotels in Tanzania with Exceptional Service (2013, 2014) by Tripadvisor.

In a tastefully restored building there are nine rooms only. All rooms are different and unique; many
have large bathtubs, but all have their own distinctive characteristics, including antique furnishing
and authentic features, creating an Arabian night’s atmosphere. Other services on side are a private
restaurant, luxury spa, boutique shop, lounge and bar (serving alcohol).

As a small hotel with an excellent service record management and staff strives to create a feeling
where anyone will feel at home, and more than that: feel very special in a unique hotel. We are
proud often to be described by guests as a “hidden gem” or a “little oasis”.

The main purpose of the assistant manager is to make sure that all staff does everything they can to make a guest's stay pleasant and comfortable, while making sure that the hotel is profitable and efficient.

The assistant manager is (together with the hotel manager) responsible for the day‐to‐day
management of the hotel and its staff. You should have commercial accountability for budgeting and
financial management, planning, organizing, and directing all hotel services, including front‐of‐house
(reception, concierge, reservations), food and beverage operations, and housekeeping/laundry.

In addition, the assistant manager acts as the main liaison between the guests and hotel staff;
whereby you will be in frequent contact with both customers and employees. While taking a
strategic overview and planning ahead to maximize profits, the assistant manager must also pay
attention to the details, setting the example for staff to deliver a standard of service and
presentation that meets guests' needs and expectations.

At a later stage you will also become responsible for the hotel’s external communication to a diverse
group of external parties (i.e. guests, agents, governmental institutions, communities, and more) by
giving information and promoting/marketing the hotel via different communication channels.

Special note: “Springboard to Hotel Manager”

The candidate should have a strong interest in eventually becoming the Hotel Manager.
This position will become available up from May 2015.

 Good hospitality skills: You will deal with guests every day (at all times). Customer loyalty
begins with good service and friendly demeanor. You will need to be able to make the guest
feel at home and assist in resolving issues and complaints from guests.
 Management: You will need to be result‐driven when managing budgets, planning, creating
schedules and supervising operations. Support and feedback will be given from senior
Management.
 Organization: The hotel has a lot of moving parts, from guests to maintenance, to staff to
budgets and reservations. You, and the hotel manager, will need to keep it all organized.
 Staying attentive: This is not a position where you can sit back, forget about the people
around you and do your own thing. Your job is to be attentive to your employees by
motivating them to succeed and improve. Even if business is slow, keep your staff in high
spirits and be as helpful as possible to customers and clients.
 Good human resource skills: Especially in a multicultural environment.
 Interpersonal Skills: Being calm and direct in a stressful situation and being able to
communicate with many different types of people and their cultures.
 Listening: Excellent listening skills are needed, especially with guests. Making sure that guests
are happy and that staff is getting what they need to do their job is crucial.
 Problem‐Solving: You will need to be able to think quickly on your feet and make decisions
with the different problems that come up (especially in Africa).
 External communication: You will need to have the skills to communicate effectively via
written, oral, and visual media.

SPECIAL QUALIFICATIONS:
 Experienced in daily (hotel) maintenance.
 Affection with kitchen, restaurant and/or spa is highly beneficial.
 Ability to work effectively in (intercultural) team environment and take initiative.
 Be very much hands‐on (e.g. an effective and ‘practical’ problem solver).
 No 9‐to‐5 mentality. The hotel management is on call 24 hours a day.
 A strong work ethic.
 Excellent computer skills with software programs including Microsoft Office (Word, Excel).
 Work experience in East Africa (at least 6 months).
 Good levels of written and spoken English.
 Fluency in a second language would be beneficial

Contract: Contract for the duration of 6 months + extension to a longer period possible (see
special note).

Start November 2014.

Salary: $500 gross monthly + benefits (housing + live‐in provided and necessary permits
included)

How to apply: If you are interested, please send your CV, (pass)photo(s) and cover letter, detailing
relevant experience, via e‐mail to: info(at)zanzibarpalacehotel.com, subject "Vacancy
Assistant Manager Zanzibar Palace Hotel". Only applications in English will be
considered.

Only candidates meeting the required qualifications will be contacted.