Ko wai hoki | About us

Whakarongorau Aotearoa has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa.

Our 12 clinical teams and support services are based across contact centres in Auckland, Wellington, Christchurch, and from their homes across Aotearoa.

We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

Through our 30+ services we connected with over 950,000 people last year (to 30 June 2021).

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

Atu mo te mahi | About the role 

Lead and deliver strategic Employee Experience business partnering to define and implement people strategies and to provide high quality advice for our leaders. Lead a small team of Business Partners to meet our purpose to deliver better health outcomes for our employees and service users.  

Your team will achieve these results through becoming trusted advisors, building in-depth understanding of customers and business drivers through excellent stakeholder relationships, providing advice on management of complex people issues and workforce planning. 

You’ll relish working with the wider Employee Experience (Ex) Leadership to ensure the provision of timely, consistent coaching, advice, compliance and support on all aspects of People Capability and current legal requirements to our people leaders. Enabling them to build a culture that is aligned with Whakarongorau Aotearoa’s values.   

Your team will be an integral part of business operations, leading organisational change and ensuring we have a consistent approach when it comes to aligning people and business strategies to design and deliver relevant and practical People solutions and equip our leaders for success.

Pehea koe | About you 

Your demonstrated leadership experience, significant knowledge of current Ex practises, and your senior business partnering skills in a complex organisation, will be the key to your success. You’ll be confident operating as a strategic partner and trusted advisor to Executive leaders while developing your team to deliver the same.  

Use your strong technical knowledge, across all aspects of Ex management to effectively coach and mentor others to enhance overall capability in our HR practice ensuring good employer principles and practices and expected high standards of integrity, ethics, and behaviour. 

To achieve this, you will also naturally have the following attributes:  

• Excellent interpersonal, communication and stakeholder engagement skills   
• Strong business acumen, understands customer, business and commercial drivers    
• Pragmatic and solutions-oriented approach 
• Attention to detail and strong personal organisation and planning skills   
• Excellent project management, reporting and presentation skills   
• Ability to influence and motivate others in a positive and constructive way   
• Navigate stressful situations through adaptability and resilience   
• Work effectively with people from a range of diverse cultures   
• Demonstrate commitment to your own professional development   
• Cultural competence and commitment to our Tikanga framework    
• Be a champion for our values and Ex ways of working 

Ō tātou uara | Our values

Our values underpin all we do, and how we do it. We are looking for people who align naturally with these values and will champion them:

• Mahia te mea tika / Do the right thing
• Hihiri e te kounga / Motivated by quality
• Ngākau nui ki te pai ake / Passion for better
• Pokohiwi ki Pokohiwi / Shoulder to shoulder

To tatou tikanga | Our culture

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa’s commitment to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

To ensure we are as connected and as engaged as we can be with the people we help, nearly 20% of our workforce identify as Māori and 22% as Pasifika.