IT Help Desk Technician

  • Boise, ID
  • Full-time

Company Description

We are a small business that provides IT Services to Federal Agencies 

Job Description

We are seeking a Help Desk Technician for Boise, ID. We offer FREE technical training and REIMBURSEMENT of certification fees for qualified candidates.This is a full-time IT Support position which has a base pay rate of $11 - $13 an hour. . Technicians will report to an on-site shift lead. Technicians will be handling calls for the Navy-Marine Corps Intranet (NMCI) / Continuity of Service Contract (CoSC) Desk.

Job Responsibilities

The Help Desk Technician will be providing remote IT Support of systems for one or more user systems (desktops, laptops, printers, peripherals, and handhelds) as well as providing basic support of systems including, break-fix, installation, move, add, change (MAC), and preventative maintenance activities.

Additional responsibilities include:

  • Following government procedural guidelines, and respond to and resolve inquiries and concerns
  • Assisting technical leads to research problems
  • Escalating unresolved problems to expedite resolution
  • Activating and unlocking user accounts
  • Handling incoming customer calls
  • Gathering information about the customer's problem
  • Creating a ticket for all customer inquiries
  • Performing troubleshooting and problem resolution
  • Communicating resolution to customer
  • Performing problem resolution follow-up
  • Providing first-level and second level user administration support



Job Requirements

Help Desk Technician (IT Support)

With a background in IT Support, the successful Help Desk Technician will have strong PC & Network troubleshooting skills and be able to resolve basic to advanced hardware, software, and connectivity problems quickly.

Additional requirements include:

  • Experience with Windows 2000, Outlook, and Active Director
  • Industry certifications such as A+, Network+, Security+, CCNA, preferred
  • Security + certification required within 60 days of hire
  • Must have strong customer relations skills
  • Must Pass a Background Check and Drug Screen
  • Must possess, or be able to qualify for, a government security clearance, US Citizenship required
  • Must be flexible to work any shift, nights, holidays and weekends
  • Candidates must have an interim secret security clearance before starting on the service desk; once selected all candidates must be submitted for an SSBI investigation. (TS Clearance facility at the vendor level required)

  
Please apply today!

Qualifications

 Requirements for Help Desk - I.T. Support :

  • Successful candidates will have strong PC & Network troubleshooting skills and be able to resolve basic to advanced hardware, software, and connectivity problems quickly.
  • Experience with Windows 2000, Outlook, and Active Directory.
  • Industry certifications such as A+, Network+, Security+ CE desired 
  • Security + certification required within 60 days of hire. We offer FREE technical training and REIMBURSEMENT of certification fees for qualified candidates.
  • Must have strong customer relations skills.
  • Must Pass a Background Check and Drug Screen.
  • Must possess, or be able to qualify for, a government security clearance, US Citizenship required.
  • Must be flexible to work any shift, nights and weekends.

Additional Information

All your information will be kept confidential according to EEO guidelines.