Help Desk Specialist

  • Washington, DC
  • Full-time

Company Description

Your Way IT Solutions, LLC is now hiring a full time help desk support specialist for a government client site. Benefits include Paid time off, holiday pay, health (after 90 days of employment), and dental (after 90 days of employment). Please send resume with salary requirements.

Client Environment Background

The   Information Systems network is comprised of several components.  These range from local Database servers, Citrix servers, Radius servers, Web servers, Internet/Intranet portal servers, and Storage Area Networks.  Operating systems include Windows 2003/2008, Linux Advanced Server, and Windows XP/Vista/7 workstations.  

Job Description

Daily task include:


  1. Leading implementation of Imaging solution for all desktops and laptops ( a must)
  2. Creating and unlocking user accounts in active directory
  3. Installing and configuring FileHold
  4. Creating/Unlock accounts and sessions in Citrix Zen Center /Xserve
  5. Support Creston AV systems
  6. Preparing and testing conference rooms for training and meetings
  7. Preparing new computers for users
  8. Diagnose and resolve problems in response to service  requests, telephone calls, emails and employee requests for technical support related to IT
  9. Installing and configuring networked printers
  10. Track and monitor the problems in the clients ticketing system (Managed Engine Service Desk Plus) and insure a timely resolution
  11. Install, configure, troubleshoot, and maintain customer hardware and software
  12. Provide customer training
  13. Working with vendors to support equipment
  14. Responsible for managing the customer’s computer Image process


Technical Skills

  1. Windows 2003/2008 and LINUX
  2. Symantec Endpoint Protection and Encryption
  3. CoSign software
  4. Credential Manager
  5. Citrix Metaframe/Zen Center
  6. Windows Terminal Services
  7. Microsoft SharePoint
  8. Relational Database Servers
  9. Microsoft SQL Server
  10. Windows XP/Vista/7; Migration from XP/Vista to 7
  11. Microsoft Office 2003/2007/2010, Word Perfect, Adobe Systems
  12. Filehold v12.3
  13. Experience managing imaging projects a must


Soft Skills:


  1. Proactive attitude
  2. Ability to work in a team environment as well as individually
  3. Willing to Learn new technologies
  4. Great customer service
  5. Professional

Additional Information

All your information will be kept confidential according to EEO guidelines.