Revenue Cycle Supervisor

Fast growing, well established San Antonio Health care practice is adding to the team due to growth. Company is comprised of several health care related businesses. They are people centric, team work oriented, and continuing to grow. They are known for low turnover, developing the team, work life balance, and their contribution to the San Antonio community

This professional will monitor and performs daily activities of the revenue cycle and collections process. Communicates with patients to ensure high quality service levels. Acts as a first-level escalation for patient and insurance collections. Great opportunity to mentor and develop a great team.

DUTIES AND RESPONSIBILITIES:

50% Patient & Insurance Collection

• Supervise the operations for both patients and insurance collections.

• Review current status of patient accounts to identify, resolve billing and processing problems in a timely manner.

• Resolves complex insurance rejections and other filing related problems.

• Balances staff work flows amongst team members and ensures each member is completing their volume of work

• Supports collection staff with challenging denial

• Recognizes denial patterns and notifies Business Office Director of trends

• Reviews and corrects escalated clearinghouse rejections

• Collaborates with Business Office Director to successfully meet the departmental goals

20% Collection Management

• Manages transfer of all accounts to collection agency

• Ensure established payment plan guidelines are adhered to

• Supports the collection staff in maximizing collections and lowering of outstanding Accounts Receivable balances.

20% Compliance & Reporting

• Keeps up with contractual and government regulatory changes

• Assist Business Office Director in ensuring all month-end reporting are completed and available to Controller

• Responsible for all collection management reporting, adjustments for collections, non-processed claims, fee schedules and payer trends.

10% Train Mentors and Coaches

• Assist with onboarding of new staff, mentors and re-trains existing staff

• Creates user guides, with screen shots and quick tips

• Ensures communication to all team members and affected sites

• Experience: 5+ years Collection Management;
• Current knowledge of revenue cycle regulatory changes and current CMS guidelines
• Collaboration Team Player, Compassionate,
• Ability to use good judgment in meeting objectives, supporting staff and patients.
• Interacts positively and professionally with patients, families, physicians, insurance providers, referring provider’s other office staff members, and the general public.
• Maintains a friendly, helpful, supportive and team-like atmosphere among co-workers
• Strong supervisory skills

Salary range is : 75,000 - 85,000 plus bonus and great benefits