Relentless Recovery is a high volume Collateral Recovery Agency servicing all of Ohio. We are a team that takes pride in the culture, forward thinking strategy, and the positively charged environment that exists here. We are a leader in the recovery industry and we are growing. Due to this growth, we are now interviewing mature, responsible people with clean driving records.

JOB DESCRIPTION – all duties included but are not limited to;

▪ Oversee all Account Executives, Receptionist and Data Entry Admin

▪ Conduct weekly audits for each Account Executive

▪ Create and manage weekly productivity reports for each Account Executive

▪ Perform continued training; for all AE’s as a whole and on an individualized basis

▪ Analyzing team’s workload and determining how to account for extremities; whether that be through direct involvement or through delegation of tasks

o The objective is to maintain continuity of business

▪ Carry out performance reviews, disciplinary actions, records of discussion as needed by monitoring all personnel and holding them accountable for their actions

▪ Maintain relationship with the Field Agent Managers

o If an AE is having an issue with a recovery agent, you will address the issue with the recovery agent’s manager

▪ Collaborating with members of upper management on a daily basis

▪ Represent Relentless, in every interaction as professional, knowledgeable and with high integrity; respecting and valuing every customer, maintaining privacy and protecting our client’s information as well as, Relentless.  

▪ Effectively communicate with team members, management, clients, and customers in reference to customer service issues using nothing but exceptional customer service skills.

• Assertiveness
• Ability to think critically
• Carry out directives in a timely manner
• Attention to detail
• Innovative mentality
• Willing to embrace change
• Problem solve
• Background in sales is a plus
• Team building experience
• Team management experience required

Must be able to pass a background check.

All your information will be kept confidential according to EEO guidelines.