On-Site Chat Associate

  • Maitland, FL
  • Full-time

Company Description

Voted one of the Best Places to Work in Central Florida in 2012 & 2013 by our own employees, we are unlike any other company out there, and we can prove it. What makes us different? At the heart of our philosophy, honest conversation matters above all else.

 

We are a leading live chat provider that staffs websites with communicative, personable concierge staff. As an ActivEngage employee, you'll be treated to a work environment that we guarantee you've never seen before. Employer provided gym memberships, on-site massages and lunches are just a few of the reasons we are the BEST place to work in Orlando. 

Job Description

Enjoy a casual, cutting-edge environment while learning daily. Collaborate with co-workers who also take pride in the connections they make on behalf of our clients.

 

The associate will be responsible for answering online chat requests from online shoppers. Conversations are not scripted. The ability to think quickly and respond in writing within seconds is a must. 

 

This is not a tech-support position. Natural, directed conversation that meets the needs of our clients and their shoppers is the product the associate will be responsible for producing. 

 

ActivEngage is currently seeking team members for our morning, afternoon and Saturday shifts in Maitland, FL. 

 

This is a full-time, 40 hours a week, in office position.  We want career-oriented professionals to help us continue to lead the industry in online conversations.

Our company makes developing our associates and providing them industry leading resources and tools a priority.

 

We are proud to fill our management positions from within! Everyone starts in the VSA position in order to learn the heart and soul of what we provide - world class conversations! As a VSA you will be a member of a team that is fully focused on great results and developing everyone to succeed. Your opportunity to move on is based upon your efforts and results. ActivEngage has grown 7 fold in the past 3 years. 

Qualifications

Type quickly and accurately

Must type 40 WPM - Interviews will not be granted to those below 40 WPM

Be professional in tone, grammar and address 

Multi-task; handle multiple chats at once, seek multiple pieces of information while maintaining fluid conversations

Willingness to ask questions and find answers

Maintain focus on the customer and conversation

Receive critiques and instruction in ways to improve performance and incorporate changes

MUST be experienced surfing the internet, navigating web pages, handle distractions well

Constantly learn and adapt to become better and more developed

Prefer stable work history

Career oriented

Bilingual is a plus - ether French or Spanish

Additional Information

We provide:

  • Company paid Medical, Dental and Vision benefits through United Healthcare
  • Free Gym membership 
  • Tuition Reimbursement
  • Free Massages on site
  • Paid time off accrued from day one




inside sales; customer service; marketing; public relations; sales; online chat; teacher; education assistant; supervisor; manager; management; project manager; project assistant; assistant; entry level; teller; clerk; writer; sales; customer relations; call center