IT Business Analyst E-Commerce

  • Chicago, IL
  • Full-time

Company Description

AEP Energy.  Within a complex world, our mission is quite simple  -- we help our customers use less energy and spend less for it.  Since 2002, we’ve been true to that mission, which explains our phenomenal growth and why more and more customers choose AEP Energy every day.  AEP Energy may be one of the most exciting companies that you’ll encounter.  We’re fueled by a team of passionate individuals who are intelligent, dedicated, and driven toward success. We are confident of our ongoing growth based on this winning combination -- great people, intelligently crafted strategies, a progressive culture, within an industry that offers abundant opportunity.

AEP Energy has a proven track record of achievement and a commitment to being the "most admired" energy solutions company in North America. At AEP Energy, you’ll have a rewarding and evolving work experience comprised of intellectual challenge, professional growth, and competitive financial rewards within a fast and vibrant culture.

We are dynamic, growing, and searching for great talent.

Job Description

Position Summary:

The Business Analyst (BA) serves as the liaison   between IT and business leaders.  In   this role, the BA is responsible for gathering requirements for designing   business information systems, interpreting technology concerns to business   leads, modifying systems to improve production or workflow and deploying new   applications or expanding systems to serve a new purpose. 


Key Duties &   Responsibilities:

-  Gather requirements from various stakeholders;   document project vision; business process flows; supporting requirements; 

   develop use case and use case models; develop test cases and test plans.

-  Provide business analysis for new solutions to   improve business operational efficiency, performance and quality.

-  Manage requirements and analysis with software   engineering and quality assurance teams.

-  Manage issues and concerns during design and   development to ensure adherence to requirements.

-  Provide support during quality assurance testing and   user acceptance testing. 

-  Act as a liaison between end users and Information   Technology (IT) team during testing cycles.

-  Manage and track scope change requests for various   project iterations.

-  Communicate status updates to Program/Project   Managers.

-  Provide Project management assistance in managing   and resolving issues and risks on various project iterations.

-   Support operational requests from end users and   channel those requests to IT Operations team.

-   Provide assistance on operational support requests



Knowledge & Skill   Requirements 

-  Development knowledge and experience using Service   Oriented Architecture (SOA)  principles   and

   related technologies.

-  Knowledge and experience using proven software   engineering methodology (i.e. RUP, Agile, ICONIX,  etc.).

-  Demonstrated knowledge and experience using a   business process modeling tools such as Sparx

   Enterprise Architect, etc.

-  Experience in identifying and implementing business   patterns.

-  Knowledge and experience in UMLv2.

-  Utilize  UML   modeling tools to create use case realizations and activity diagrams as well   as create

   simple middleware development patterns and detailed design   documents.

-  Experience in developing system test plans, test   cases, as well as implementing system tests using tool


- Past experience with customer facing and/or transactional web applications

- Familiar with tiered website architectures

-  Familiar with web technologies such as HTML & CSS

- Ability to create wireframes or mockups

- Familiar with web analytics tools such as Google Analytics

- Familiar with web content management and publishing systems


Education & Experience   Requirements:

-  Bachelors   Degree

-  3 to 6+ years of experience as a business analyst or   similar role with particular emphasis on business process decomposition and   use case development.

-  5 to 8+ years of experience in Information   Technology.



-  Embodies   AEP Energy Values

-  Consultative   work-style; develop understanding of client issues, offer advice and road-map   to solutions.

-  Collaborative;   develops and uses relationships to facilitate the pricing process.

-  Strong   service and results orientation.

-  Effective   problem-solving skills: ability to work from concept to analytics, identify   alternatives and develop unique solutions.

-  High   EQ-- superior interpersonal skills, diplomacy, win-win mindset,   relationship-builder, mediator.

-  Excellent   communication skills – written, spoken, presentation and listening with   ability to explain and

   interpret complex issues clearly, mindful of audience.

-  Concentration and strong attention to detail.

-  High-energy,   drive and ambition.

-  Well   organized; ability to prioritize, plan proactively, manage conflicting   priorities and multi-task effectively.

-  Ability to handle stress in a professional and   productive manner.

Additional Information

We look forward to receiving your application!All your information will be kept confidential according to EEO guidelines.