Director, Cloud Infrastructure Operations & DevOps

  • 153 Townsend St, San Francisco, CA 94107, USA
  • Full-time

Job Description

Ancestry's Platform and Infrastructure Operations organization seeks a Director of Cloud Infrastructure Operations and DevOps to help us build the infrastructure that powers Ancestry’s Public Cloud Platforms and Applications worldwide. These infrastructures are critical to support Public Cloud consumers. The ideal candidate has a proven track record of building large, scalable infrastructure, and is a creative thinker, problem solver, teacher, learner, and a fantastic manager of people. This is a hands-on Technical leadership role focused on developing (Building) next generation Public Cloud Infrastructure capabilities as well as supporting Platform in all major public clouds (AWS, Azure, GCP).

This position reports to the VP of Cloud Infrastructure and Operations. You will provide the technical leadership & direction to the mission of Infrastructure group. 

What you will do

  • Ensure the Cloud Platform & Services are designed and implemented to support Public infrastructure initiatives and are aligned with the overall business strategies and priorities. 
  • Ensure the Cloud Platform & Services are designed and implemented to support Public infrastructure initiatives and are aligned with the overall business strategies and priorities. 
  • Demonstrate hand-on knowledge of Public Cloud Computing, Storage and Networking. Designing, Provisioning and administration using best practices for consumers across multiple cloud offering (Vmware Private Cloud, Amazon Web Services and/or Azure).
  • Play a key role in advancing the cloud (IaaS) eco-system and culture of technical excellence. 
  • Ensure all technical procedures (Installation, Configuration, Run books) are documented and updated and are contributing to the maintenance of operational standards. 
  • Automate infrastructure services and system administration tasks wherever possible 
  • Lead and deliver the Infrastructure capability transformation for external global consumer production and internal Engineering R&D environment, with focus on user-experience, resilience, performance, availability and total cost of ownership. 
  • Lead the consumer facing Cloud Infrastructure & Operations for all Company products, with high availability, superior performance and infrastructure support.
  • Lead an deliver operational excellence with focus on the service management and DevOps approach to achieve agility, speed, scale and efficiency. 
  • Partner with Engineering teams and rest of operations teams to architect and design the infrastructure for consumer facing products and services as well for the R&D environments. 
  • Build a high performing Infrastructure Operations team that operates with a culture of business and customer centricity. 
  • Lead Service Management implementation for Infrastructure services, partnering with Engineering teams to improve service experience, MTTR, Up-time and resilience. 
  • Implement a Service Monitoring capability to proactively address the operational issues for all customer facing infrastructure assets 
  • Lead annual strategic planning, tactical operation planning, the development of service improvement, and contingency operation plans including BCDR. 
  • Lead annual budget planning for infrastructure assets and services. 
  • Provide technical leadership, mentoring and coaching for all staff and foster a culture of accountability, innovation and team building. 


Who you are

  • 15+ years experience managing complex of IT infrastructure and 8+ years of building and managing cloud infrastructure, working with high demand Engineering and consumer organizations. 
  • At Least 10+ years of overall Infrastructure Architecture & Engineering in defining and developing high security, high availability solutions
  • At Least 6+ years of experience in a Leadership role building and managing high performing teams
  • Experienced with running large complex global infrastructure spanning across multiple data center leveraging private & public cloud
  • Experience designing and delivering secure cloud solution on AWS and/or Azure(must have); AWS preferred 
  • Expertise in one or more Infrastructure automation technologies (automating network and host provisioning) 
  • Experience developing and/or supporting core Infrastructure computing services (Domain Controller, DNS, Virtualization, VMWare, Storage, Backup/Recovery, Data Security, Data Replication & monitoring.) 
  • Expert level compute experience managing Hitachi, Cisco & Dell Infrastructure 
  • Experience with storage products from EMC, Netapp, Hitachi and/or other storage products. 
  • Containerization concepts, experience with clustering and scheduling suites such as Docker Swarm, Kubernetes, DCOS (must have) 
  • Expert level Hypervisor Experience: VMWARE, KVM, Hyper-V (must have) 
  • RHEL, CentOS LINUX (must have) 
  • Experience with monitoring (Sensu, Zabbix, Nagios, Grafana) and logging solutions (Splunk, ELK) 
  • Experienced with DevOps & ITIL approach in running a superior service operations & delivery function. 
  • Demonstrated ability to prioritize tasks or projects to align with the strategic objectives and with business goals.
  • Demonstrated ability to assign recurring tasks and to utilize metrics to measure effectiveness. 
  • Thorough understanding of operational support processes, excellent business acumen and ability to direct team in dissecting and diagnosing complex problems. 
  • Proven record of building high performing teams
  • Proven history of thriving in a fast-paced environment, while dealing with ambiguity. 
  • Excellent verbal and written communication skills 
  • Proven history of thriving in a fast-paced environment, while dealing with ambiguity. 
  • Education: Bachelor's degree in related field required

Additional Information

Helping people discover their story is at the heart of ours. Ancestry is the largest provider of family history and personal DNA testing, harnessing a powerful combination of information, science and technology to help people discover their family history and stories that were never possible before. Ancestry’s suite of products includes: AncestryDNA, AncestryProGenealogists, Fold3,, Find a Grave,, and Rootsweb.

We offer excellent benefits and a competitive compensation package. For additional information, regarding our benefits and career information, please visit our website at

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by as a result of the referral or through other means.

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related thereto), sexual orientation, gender, gender identity and expression, age (40 and older), mental or physical disability (including HIV and AIDS), medical condition (cancer and genetic characteristics), veteran status, citizenship, marital status, genetic information, or any other basis that is prohibited by applicable law. The Company also makes reasonable accommodations to applicants or employees with qualifying disabilities who request them and who otherwise meet the requirements of applicable law. If you would like to request an accommodation during the application process, please contact our Director of Recruiting. 

All job offers are contingent on a background check screen that complies with applicable law. For San Francisco office candidates, Ancestry will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco's Fair Chance Ordinance.

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